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ComplaintsforFifty 50 Pharmacy
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/07/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
My son received a faulty dexcom g6 sensors and supervisor Maxine was really rude to me. Every single sensor fell off his arm from the faulty order they sent him. Refused to replace and rudely told me to contact dexcom. Well thanks I don't have a way to test his blood now.Business response
11/16/2021
Business Response /* (1000, 5, 2021/09/10) */ On September 7, 2021, we were contacted by the patient's mother that the sensors she received from us were not adhering like they should and continued to fall off. We informed her that we could not contact the manufacturer on the patient's behalf and that she would need to contact them directly. Based on past experiences, we have found that the manufacturer is not able to work directly with us because they need information from the patient that we do not have. So, the manufacturer has always asked us to have the patient contact them directly and they will work with the patient to resolve the issue...normally overnighting replacement item(s) to the patient to replace the faulty item(s). Our Customer Support rep tried to explain the process to the patient's mother, but the patient's mother got upset and hung up on our rep. The patient's mother called again and spoke to our Office Manager. Our Office Manager tried once again to explain the process and that she would need to contact the manufacturer directly. Once again, she got upset and hung up. It is unfortunate that the patient's mother felt the need to file a complaint after we tried to explain the process for resolution to her on two separate occasions. Consumer Response /* (3000, 7, 2021/09/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) I did not hang up on the rep. I asked to speak to a supervisor. I was transferred over to Maxine. I might of been upset but I never yelled or said a harsh word. It's a bold face lie saying I hung up and twice and called back. I did hang up on MaXine because I felt like just in her tone of voice was rude and uncaring. They sent the faulty product they should of replaced. What was it supposed to do since they weren't willing to help me? I'm beyond frustrated with this company. In have used them for almost 11 years and I never been treated so badly with them. I have proof I only called once and not const hanging up like they said. I like to see their proof I hung up once. Here is my call history with 50 50. It's a shame that this is such a small company and they can't be bothered to call me back to resolve this issue or make it right. I have notified my child's Dr once the authorization is done with the insurance I want to switch pharmacy. Since they refuse to bill both insurance David has. Business Response /* (4000, 9, 2021/09/15) */ Apparently I misspoke about ******* hanging up on the our Customer Service Rep. My apologies. I did not realize she was transferred to Maxine, I misunderstood and thought she called back to speak with Maxine. My mistake. The fact of the matter is that ******* called to get faulty items replaced by us. As explained in the initial response, we can not contact the manufacturer on the patient's behalf. The patient/parent needs to contact them directly. We can not replace the items, the manufacturer is responsible for replacements. In *******'s rebuttal, she states "They sent the faulty product, they should of replaced. What was it supposed to do since they weren't willing to help me?" I just want to clarify that the items were Drop Shipped directly to the patient. This means that the items were sent directly from the vendor to the patient and did not pass ******* our office/warehouse. I also want to reiterate that we gave ******* instructions twice on what she needed to do to get the items replaced. Fifty 50 has done nothing wrong and does not feel as though a claim filed with the BBB is warranted.
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Contact Information
Business hours
Today,7:30 AM - 4:30 PM
MMonday | 7:30 AM - 4:30 PM |
---|---|
TTuesday | 7:30 AM - 4:30 PM |
WWednesday | 7:30 AM - 4:30 PM |
ThThursday | 7:30 AM - 4:30 PM |
FFriday | 7:30 AM - 4:30 PM |
SaSaturday | Closed |
SuSunday | Closed |
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.