ComplaintsforM.A.R.S Residential

• Initial Complaint

  06/01/2023

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I moved into the **** S. Apts on 5-13-2022 from the start tis was a poorly managed apt. I moved in to roaches and other bugs. I did a walk through with a leasing agent and we both advised to manager that the apt needed to be sprayed. It was not done, a week later I go to open the door and the door jam came off. My car window was broken out and I parked across from the office. This was while the apts were managed by dayrise residential. When Mars Residential took over it did not get better. The ** system went out at least 4 fours and maintenance was always slow to respond. The toilet in apts constantly backup and request were made for them to fix and that was never done. Also the apt flooded and maintenance answer was to bring a carpet cleaner to extract the water along with brooms. I had water in the walls which made the wall soft and cracks in ceiling in kitchen. There was water seeping out of the floor in the living room and 2nd bed and bath. there was a cold spot on floor in front of the inside **. You could hear what sounded like water running in the ** unit. I requested that they things be fixed. They sent someone who did not speak englut to look at the issues, but they were never fixed.. My lease was set to expire on 4-30-23. I had got behind paying rent late and had accumulated late fees and was asked to vacate the apt on 4-15-23. I advise that I would do so rather than stay is this unhealthy environment. I am filing this complaint because this complex does not seem to care about the quality of life of its tenant, they are more in line with slum lords I got the feeling from dealing with the all Hispanic staff at ********** Apartment they were looking on me as a Afro-American. Since they took over this property I noticed an increase is the Hispanic tenants that have moved into the Apts. Which is fine, however any interaction that I had with the staff made me feel diminished as a person.Poor or lack of maintenance as well as proper communication.Unfair treatment by property staff. I felt as if I was treated diiferently then some of the other tenants.

• Initial Complaint

  05/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I am a co-signer on a lease for Apt. 193 at *********** (property is managed by M.A.R.S. Residential). My son, ***************************, resides at the apartment. Last year, when his lease was up for renewal the manager, *****, emailed him. He replied to the email that he would like a 12 month renewal and e-signed the renewal form. ***** mistakenly renewed him on a month-to-month basis which resulted in him being overcharged for rent ($150 above what the 12 month renewal payment would have been). He has been charged this additional rent for the past 10 months. When I learned about this I contacted the new manager, ****, and was told that since ***** didn't work there anymore, there was nothing they could do. I have since tried to contact M.A.R.S. Residential. Starting on Friday 5/12 I have sent numerous emails to them (concerns@marsresidential, support@marsresidential) and have left several voicemails *************). I have called the office at the apartment complex and no one answers the phone. We have email confirmation that my son requested a 12 month renewal and this request was acknowledged by *****. It should not matter that ***** no longer works for the company. I would really appreciate someone responding to my numerous attempts to contact them over the past 4 business days. I would like my son's account to be credited with the rent overpayment which totals $1500 ($150 per month since last August). I would also like some assurance that his new lease will be correct. I understand that this is an unusual situation - it is my son's first apartment and he just trusted that they were charging him correctly. I reside in *******, otherwise I would be attempting to contact MARS Residential in person at their offices to try to resolve this matter. Thanks for any assistance you can provide. I am attaching the email exchange between my son and *****. Furthermore my signature was never requested for the renewal even though I am a co-signer on the original lease.

• Initial Complaint

  04/13/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I'm now renting an unit from a M.A.R.S's property, Meadow Ridge Apartments in Fort Worth. My initial contract began on 11/14/22. As part of the deal, they offered me the remainder of the November free and new hard flooring. When I tried to move in few days after 11/14/22, I found the unit with dirty carpet instead of the new hard flooring that I was promised (old carpet pictures). When confronted, a representative of the apartment on-site told me due to supply chain issues and the upcoming Thanksgiving, installation will likely be on 11/28/22. 11/28/22 came, and the unit was still not ready. When I discussed it with a representative, I was told it will take just a little longer. Since I was expecting to move in shortly after that and to avoid late fees, I paid my full December rent that day (see check). The first week of 12/2022 went by, and I still haven't gotten any updates. By 12/9/22, I finally got a text saying they could schedule the new flooring on 12/13/22. Due to the delay in me moving in, I went in person to speak to an on-site representative on 12/12/22 and asked for a partial reimbursement. We agreed on $250 (picture 5). I tried to move in on 12/16/22, and I found while the flooring was done, the unit was not cleaned up, with tools, leftover flooring, an ammo, and a jacket left in the unit (1-4). I reached out to have it cleaned. After trying to contact for several days, they replied on 12/21/22 that it would be ready by the next day. I went there on 12/24/22, and it wasn't cleaned. I tried reaching out again and even waited for them to return to office. Finally on 12/27/22, they said my apartment was "fully ready" (picture 7). I tried to discuss reimbursement with the apartment manager, who sounded willing to work with me at first. But a month later, she told me there would be no refund, not even the $250 that I was promised on 12/12/22. When confronted about that, the manager said the person who agreed to this was no longer working at this location.

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