ComplaintsforBrinker International
Restaurants
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Complaint Details
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Initial Complaint
07/26/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I ordered food online from Maggiano's on 7/25/24 from the *************** location in *******, *******. The food was burnt when received. (asparagus and chicken masala was burnt) I spoke with a manager over the phone and he said that he would send egift cards to make up for the issue. My family and I have had past issues with this location in the past when doing takeout. We will not frequent this location anymore, not even in person. I have photos of the food that was delivered burnt. I never heard back from the manager about the photos or egift card.Business response
07/29/2024
We will reach out to the guest to obtain additional details and as soon as we hear back, we will offer an amicable resolution.Customer response
07/29/2024
I have reviewed the business response and accept this resolution. I sent an email to ************************************************************************** with more information.Initial Complaint
07/22/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
my wife and I ordered food (she ordered a bacon burger and I ordered the bacon rancher burger and an appetizer) on July 6th, 2024 shortly after 10:30 pm. My wife's burger was just that a cheese burger with no bacon or pickles onions or anything just burger and cheese. And mine came only with bacon cheese and the patties no ranch sauce or onions or pickles. And when I called back up to Chilis to address the issue the manager said she would just issue me a refund because they were about to close. So I agreed to accept a refund. After a week I called to check on it and a different manager said that he sees a refund in the system and it may take 3-7 days to complete. So I waited another week then called back. And I'm being told I have to wait for the credit department to respond. It's been two weeks I would really like my money back like I was told I would be receiving.Business response
07/23/2024
We will reach out to the guest to obtain additional details and as soon as we hear back, we will offer an amicable resolution.Initial Complaint
06/20/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I was very disappointed with my recent to go order from the Chilis on **********************, Nv. I usually have a very good dining experience but this time it was terrible. The burger I ordered was supposed to be pink but was well done and tasteless. I paid extra for the roasted corn which usually has dressing covering the entire cob but this time it was literally a teadpoon smeared on one side. The corn was obviously very old- probably from a day or two before and the kernels were old and dried up. This is honestly the worst meal I have had in very long time. I have included photos as proof. This was a belated Father's *** treat for my Father who has been ill. I was extremely disappointed and embarrassed to give him this meal. He only ate a few bites as it was inedible. I reached out to Chilis and corresponded with ******* who issued a $15 gift card. The gift card doesn't cover the cost of the food that had to be thrown away. It is also a Ebog card which has all kinds of restrictions. This restaurant obviously doesn't care to read complaints, look at the amount spent or try and make things easier for the customer who was wronged. Why make it harder and throw a $15 gift card with stipulations at a problem and pretend everything is taken care of. Extremely disappointed with this restaurant.Business response
07/09/2024
We have taken care of the guest.Customer response
07/09/2024
I have reviewed the business response and accept this resolution.
The company did not speak to me regarding the matter but sent a $10 card that AGAIN forces me to walk in to the restaurant (not curbside or delivery) to use which is a stipulations that is inconsiderate to a guest. Next time, consider the guests needs and not yours when correcting a problem caused by your restaurant.
Initial Complaint
06/17/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Me and my brother came into the restaurant and ordered over hundred dollars worth of food to go on june 16 2024 at around 8:58 We sat down and waited for our food to be made. *********************** who is apparently a manager there came over and we asked him to bring us our drinks while we wait. He then brought us our drinks and then walked away. We asked for straws and he immediately started giving us attitude and said "I was just getting them" in a confrontational tone.He then came back and asked us if we were there before. He then accused us of being "those guys" that "check our food". And then told us that we have to pay before they start making our food and then lied and said the gm said I can't check our food and we have to pay first. He then got aggressive with us and got in my brothers face/personal space. My brother then told him to back off and that he's going to start recording.Business response
06/17/2024
We have reached out to the guest regarding their complaint. Thanks!Initial Complaint
06/10/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I am a senior citizen, ******** visit chilis on 5/26/2024, we order dinner and wanted it to go. the bill came up to &*****. Now that all restaurants have a new register, I did not have my glasses, so i put the same amount, but it was the tips that I put in instead. I thought I by passing the tips amount, and I just simply wanted to pay for the food only. But I put the same amount as the order, I explained my intention. The manager on duty, check it, gave me the ok, and said give them 4-5days the funds will be refunded. On 6/2/2024 I returned to chilis, the refund was never refunded.I was told the same as before, nothing. So 6/9/2024 I am writing BBB, because I have yet to receive the refund. I will go back on 6/10/2024, to inform them of my intentions, also to see if I will be able to receive my refund. In total I have paid 3 times.Business response
06/12/2024
We will reach out to the guest to obtain additional information, and once that is received we will offer an amicable resolution.Business response
06/26/2024
We have emailed and called this guest, we are waiting for the location of the restaurant to be confirmed to provide a refund.Initial Complaint
05/27/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
Today I ordered the smokehouse pick two. I got a double order of half a slab of ribs. I paid $3 extra per half rack extra for the ribs. I only got four bones per half rack. ******** standard dictate that a normal half rack of ribs is six bones. When I complained to the server, they brought over the manager. The manager gives me some ineffective explanation saying that it's Chili's standard to only give four bones and call it half a rack. How does Chili's get to set new industry standards on what qualifies as a half rack of ribs? This is misleading and unfair especially for the prices that are being charged. In addition I was supposed to get Mexican corn all I got with some corn on the cob with no visible butter or seasonings.Business response
05/29/2024
We will reach out to the guest.Customer response
05/29/2024
I have reviewed the business response and accept this resolution.Initial Complaint
05/23/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
On May 3rd I ordered the Santa Fe Salad. I was asked to verify the salad and I did when I picked it up, I saw the grilled chicken on top with no Avocado as I asked. When I got home that's all I had was lettuce and grilled chicken nothing else. I called and ***** to the Manager *****, and she apologized offered me a refund. She said it would take 10 business days to refund the money. I was fine with that. I went to ******* to pick up the items that were not on the salad. I was especially concerned with no salad dressing, this was $10 more to the price of the salad. Well, now it's 20 days past. I called Chili's again and spoke with *****. She once again looked up the transaction and found it. She didn't understand why it didn't go through. She offered again to refund it and it would take another 10 business days. I declined, this is poor customer service. She could have Door Dashed a new salad to me. When I declined, and let her know this was not acceptable, I would be reporting it to the BBB. Right away she offered me a gift certificate for either $20 or $25. This is just bad business practice. Right now I'm on disability due to surgery, so I wanted to voice my concerns about customer service.Business response
05/27/2024
We will follow up with the guest about their refund.Customer response
05/28/2024
I have reviewed the business response and accept this resolution. I am not confident that the refund will be there. They offered it once and it did not happen. I received an e-mail stating they refunded $18 and it will take 3-5 business days. If the refund is not there in a timely manner I will submit another BBB Complaint. I will contact consumer affairs as well. I know it's a small amount, but just because Chili's tried to ignore it, is not good customer service.Initial Complaint
05/21/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
This is regarding Chilis location in ************* (*********************************). It is the worst restaurant I ever dined-in. It is the most disgusting to say the least; I used to be a great fan of yours but not anymore. Up on arriving to the restaurant, it was literally empty. When I finished ordering at the beginning and during the dining, every time I asked the waitress for anything I felt I was pulling her leg, it seems she was not interested in the job. But this was not the problem. Upon receiving my final bill, I used this device to pay for my food. Apparently, it asks you to donate to St. **** hospital/organization but it does not show clearly on the screen in which I thought it was a tip, so I pressed on the $10 button thinking it was a tip. When I reached the screen where it asks me for a tip, I got confused so I called the waitress to explain to her that I meant to pay the tip on the very first screen, she took away the device from my hand and pressed on the 20% tip. I considered this illegal. I ended up paying $24 on a $60 bill. What a disgusting theft right in front on me. If that problem is not solved I will file a complaint with the credit card company. Shame on you ShameBusiness response
05/22/2024
We will reach out to the guest to obtain additional details and as soon as we hear back, we will offer an amicable resolution.Initial Complaint
03/28/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
This is an FTC false or misleading advertisement complaint. My friend and I ate at ********** Chili's location on the evening of March 27, 2024. We were sat in a booth in the bar area, and we ordered non-alcoholic drinks, an appetizer, and each got a entrees. When it came time for dessert, we presented the attached coupon claiming a "Free Birthday Dessert." In the advertisement, which enticed us to the establishment, it clearly states, "My Chili's Rewards--Your Chili's ***************************** ...," signifying the receiver that this establishment participates/accepts this reward. We find out from our server that all Chili's ****** locations have no longer accepted any coupons through My Chili's Rewards for the last two months. We would not have come to the establishment if not for the coupon. Although not intended to be part of this focal complaint, management should be aware that the food standards have dropped precipitously. I received an $18.99 ***** Fe chicken salad with only two anemic cold crispy chicken crispers on them. The shrinkflation has reached a fever pitch at Chili's Kahala.Business response
04/01/2024
We will reach out to the guest to obtain additional information, and once that is obtained we will offer an amicable resolution.Business response
04/02/2024
We will reach out to the guest to obtain additional information, and once that is obtained we will offer an amicable resolution.Customer response
04/03/2024
I have reviewed the business response and accept this resolution.Initial Complaint
03/23/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
We had a party of 20 at a restaurant in Ca in which we had an EXCELLENT experience but 1 thing they wouldn't split the check. This happened to us before at a different location but our party was not this size and because the other location wouldn't do it we figured it was Chili's standard, now I had every party figure out what they owed & to pay me cash, most people left after giving the cash even when asked to stay to make sure I had enough money to cover the bill, I was stuck paying $30 plus a $65 tip. That's $95 because Chili's doesn't split checks! Tried calling ************ NO ANSWER! Wanted to talk with someone instead of doing a complaint online.Business response
03/25/2024
We will reach out to the guest to obtain additional information, and once that is received we will offer an amicable resolution.Business response
03/28/2024
We have attempted to contact the guest, twice, and each time the ** message states that the Voicemail box is full. We are unable to leave a message, and the email on this case ***************************? We are unable to contact this guest.
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Customer Complaints Summary
139 total complaints in the last 3 years.
46 complaints closed in the last 12 months.