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            Business ProfileSouthern Enterprises

            Furniture Wholesale

            Contact Information

            600 Freeport Pkwy

            Suite 200

            Coppell, TX 75019

            Get Directions
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            Email this Business
            (972) 869-0111

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            25 complaints closed in last 3 years

            5 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 48

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Products & Services

            This company offers promotional furniture.

            Business Details

            Location of This Business
            600 Freeport Pkwy Suite 200, Coppell, TX 75019
            Email this Business
            BBB File Opened:
            6/13/2003
            Years in Business:
            48
            Business Started:
            1/18/1976
            Type of Entity:
            Corporation
            Business Management
            • Mr. Gary Horowitz, Owner / Manager
            Contact Information

            Principal

            • Mr. Gary Horowitz, Owner / Manager

            Customer Contact

            • Mr. Gary Horowitz, Owner / Manager
            Additional Contact Information

            Fax Numbers

            • (972) 869-4907
              Primary Fax

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            25 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            12/12/2023

            Complaint Type:
            Customer Service Issues
            Status:
            Resolved
            Like the other customers who purchased a Southern ********** electric fireplace, Product #FA5123, we are having the same issue with the insert. Error Code #** when we turn on the heat for the insert. After placing 3 calls to customer service and no response, and if you choose any other options from their recording, no one answers their phone. I have also tried other numbers found online, and no answers. We are now filing a complaint with the BBB. Fireplace was puchased on 11/2023 from ****** online and delivered to our ******. I did speak with ****** and they said I could return the entire fireplace, and go thru the whole process of ordering another fireplace. I want a new insert only. Thank you,
            Read More
            Read 24 More Complaints

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Regina S

            12/14/2021

            I paid close to $500 for this fireplace from Wayfair or Overstocked in 2016. Lasted about 3 years of sporadic usage, and now does nothing but beeping from the moment you plug it in til you unplug it which started in 2019 and I just let it sit. They KNOW this is an issue as there are reviews all over with this exact problem, yet when you call they will gladly replace it with a new unit for the sum of $175. No parts are made for the unit, no apologies for shoddy construction, just want more $$. For the amount of money the unit costs up front, it should last more than three years...

            Southern Enterprises Response

            12/17/2021

            Ms. *******

            Southern Enterprises understands your frustrations; however, this unit is 4 years out of warranty. The original purchase date was 12/6/2016 and the item has a 1 year warranty. As with any type of electrically item, components will fail due to many reasons but the most common is electrical surges or over loading the outlet.

            Thank you for your review.
            SEI

            Customer Response

            12/20/2021

            Sad that your company offers such poor backing of their product. It has had it's own outlet since I got it and we have very clean electric in this area. You KNOW it is a problem, pretty much everyone on here has the exact complaint!

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