ComplaintsforA. R. T. Heating & AC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/13/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This complaint is regarding ART Heating and A/C Company. I am a current customer with American Home Shield (AHS) home warranty company. On 4/18/22, I placed a service request for the A/C thru AHS and they sent ART Heating and A/C Company to the property. ************** from ART told me I had to pay $2,013.95 out of pocket. That amount is for the new refrigerant (replace R22 with new R410a) and a modification to install a new air handler. The new air handler unit is covered by AHS. I have been asking ************** for a detailed copy of the invoice for the work performed and some photos. The only thing ************** sent me via text was one photo of the air handler and I received an automatic generated receipt for the payment. I still need the detailed invoice from ART heating and A/C company. note: ART A/C and Heating company had previously worked in my property, and I did not like ****************** work ethics. I told AHS about not wanting his services but for whatever reason ***************** went to my property.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Copperas Cove, TX 76522-1420
Business hours
Today,8:00 AM - 5:00 PM
MMonday | 8:00 AM - 5:00 PM |
---|---|
TTuesday | 8:00 AM - 5:00 PM |
WWednesday | 8:00 AM - 5:00 PM |
ThThursday | 8:00 AM - 5:00 PM |
FFriday | 8:00 AM - 5:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.