ComplaintsforCoServ Electric

• Initial Complaint

  08/06/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I believe coserv is price gouging. There is not any competition and they are charging whatever they want. I disconnect service and coserv sent me a bill for $900. This is outrageous.

  Business response

  08/07/2024

  A CoServ ************* Specialist attempted to contact **************** by phone earlier today, but unfortunately had to leave a voicemail. An email was also sent explaining the charges in detail. Please let us know if any additional information is needed. Thank you!

• Initial Complaint

  06/28/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This complaint is filed to request recent non service related fees by C.S., inlcuding late, NSF, etc They denied prior request to waive , the fees mainly occured due to their site having technical issues not being able to update bank info, them not being online via chat during business hours to provide service, etc.This is first request and shoould be granted credit ALL fees in last ************************** addtional measures may ensue.

  Business response

  07/08/2024

  Good afternoon! A CoServ ************* Specialist spoke with ************** and informed him we waived two of the late fees as a courtesy. Thank you! 

• Initial Complaint

  05/21/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I currently have been a Coserv customer for the last 3 years. My husband and I moved to a different home in our neighborhood and called to process what we thought was a transfer in service as the automated system disclosed. When we finally got to someone, they told us that even though we previously have an account they cannot process a transfer we would have to go through the process of a new account since the account number would change. Made no sense then but now makes great sense this company forces new deposit amounts on their existing customers. We received a $328 bill for just moving in on May 1st today is 05/21 and Deposits totaled in ****** not including connection fees which are expected which made our actual bill for the month around $60.00. Not to mention when we set up the disconnect it was not disclosed that we were billed a month in the rear so my bill also would be double at my old residence which is fine bc I use the electric and gas there. With all of this I am stating I would like the new deposits removed from my account as this is double dipping, I also had to pay a deposit at the beginning of service 3 years ago which the agent let me know I would not get that back either bc I paid my bill 3 to 5 days late a couple of times with a payment extension set by them. My account has never been disconnected.... Just really out done with this company.. Coserv you can do better and how is it that some regions that do have your connections can transfer service and we cant in our area. Makes no sense at all I would like the deposits removed from my account and if I have already paid the bill I will like a credit in the amount of $****** totaling the amount of the deposits charged to me.

  Business response

  05/24/2024

  Hello,

  A senior customer care specialist called and emailed ********************. Our policy was explained in the email, and we will continue to work with ******************** if she has any additional questions. 

  Thank you,

• Initial Complaint

  05/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I have been working with Coserv to set up electricity for 3 apartment communities and an HOA. During this time, I have spoken with 10 different people and get told 10 different things. I have sent in 5 different ***s and they keep denying them. During this time, our vacant unit power keeps getting turned off and we do not have a way to turn it back on. If they would have told me the correct information to include in the *** the first time we could have saved 8 weeks of a headache. There is no consistency with this business and nobody knows the correct answers. I need someone to contact me immediately as I cannot spend any more time on this.

  Business response

  05/13/2024

  Good afternoon,
  
  A ******** Care Supervisor had a conversation with **************** on Tuesday, the 7th. The service is currently active, and we believe the issue has been resolved.
  
  Thank you!

  Customer response

  05/13/2024

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  05/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I pulled into a spot at quick trip in ************. Conserve truck 800 was sitting at a pump pulled forward far enough to block both pumps. This was around 12 noon on May 1. We waited for them to be polite and back up 5 feet so we could pump gas. They did not. They sat in their truck blocking two pumps and ate their lunch. They were not pumping gas. The lane was blocked as they were three feet away from the pumps. We waited around 10 minutes for them to move. They sat there completely aware of the situation. We even got lucky as the pumps on the other side opened up and we were able to pull out. This is very typical redneck bully behavior. You need to review your hiring profile and training. Just incredible that you would employ people with these low standards.

  Business response

  05/03/2024

  Good morning, 
  
  CoServ Leadership has corresponded with Mr. ***** We have apologized for the unfortunate interaction; however, we believe he is satisfied with our response to his concerns.

  Thank you, 

   

• Initial Complaint

  03/22/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  We have a restaurant operating in ******* ***** located in a shopping center that exclusively served by one electric company. Our complain is on CoServ the sole provider for electric and gad services. THe issue started in Feb 2024 when Coserv decided to place our business account on cash base only because an incident happened in January this year. The problem started when we made a payment online for gas and electric bill that was due in Jan 2024, on Jan 26 made a payment online using Coserv portal for the due bill, however on Jan 29 I noticed the payment still due so I went ahead and made a second payment for same amount (please refer to the attachment), the reason payment was made twice for the same bill because I was afraid electric service will be discounted. However the first payment cleared our bank on Jan 30, while the second payment was returned on my instruction on Feb 01, 2024 to avoid double payment and to manage our cashflow. Coserv thereafter decided to place our account on cash base only or Moneygram due to the second time they receive return checks from our company. The first time a check was returned was on June 2023 their policy if we have two returns they will place the account on cash only which we totally accept but we storngly believe the second return was an honest mistake to avoid service disruption. Today I called to know why they are considering the second return while it was a mistake done on their own online portal, so we believe we should not be responsible for their own portal mistake. Plus CoServ are the only service provider ************** for both gas and electric in the center that our business located at, so we believe that we been taking advantage of and not been treated fairly by CoServ despite it is not our mistake on the second payment return. We even offered to place the account on Debit payment only which serve almost as cash they refused our offer. This is not a fair treatment against to a small business that trying to keep going during these difficult times. All we are seeking is a fair treatment and to correct their own mistake. The reason we're filling this complain is to seek a solution

  Business response

  03/29/2024

  Hello,

  A ******** Care Supervisor has contacted ************** and resolved the issue. 

  Best Regards,

  CoServ ******** Care

  Customer response

  03/29/2024

  I am rejecting this response because:   no one called to talk about the complain, I actually did talk to customer service before submitting the complaint, she did not offer any solution that's the reason I filed the complaint because customer care at ********************** did not try to solve the problem instead she insisted that Coserv action was final to put our account on cash only, again the second return payment was not our fault it is related to Coserv Portal 

  Business response

  04/03/2024

  Hello!

  Apologies, there was a miscommunication internally, but we have since communicated with **************. We believe this has been resolved. 

  Thank you,

  CoServ Customer Care

• Initial Complaint

  03/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have been living in my home for almost seven years now and have paid approximately $170,000 or more in gas and electricity bills. However, I have been facing numerous issues with ConServ or CoServ and have even reached out to their board multiple times. I have also contacted several agencies to report being overcharged. I have seven years' worth of emails and bills to prove that the charges are incorrect. Initially, I began asking my neighbors about their electricity and gas bills, and they reported that their bills were no more than $350.00. After bringing this to the attention of CoServ, they blamed my home, which had already undergone various modifications to prevent high bills. I noticed that when the bill was in my landlord's name, the bills were low. However, once the bill was transferred to my name, the amount shot up by hundreds of dollars. The owner could not believe it, and he forwarded me old bills to understand why the bills were so high. Even when we were away for weeks, the bill never reflected a decrease. At times, the bill was past due, and it was nearly $4300 for two months. If the bills were based on fair usage, it would have never been past due at any point. When I transferred the lights and gas to my name, I was made to pay $3000.00, which was from an old home my mom and I shared. Their argument was that I was responsible because I lived there, even though my name was not on the bill. Although I was forced to pay it, I did so. Once, the owner and I were looking at getting solar panels, and when the sales guy came, he advised me that I had the highest bill in the sub-division. He proved it with other bills from my neighborhood, and when he came back the next day, he was shocked to know what was on my bill, which was $1500.00 and not past due at the time. In conclusion, I think that CoServ charges some people more as a way to run them out of the neighborhood per the *** request. It's the only answer that makes sense as some people are getting high bills compared to their neighbors. I have been living in my home for almost seven years now and have paid approximately $150,000 or more in gas and electricity bills. However, I have been facing numerous issues with ConServ or CoServ and have even reached out to their board multiple times. I have also contacted several agencies to report being overcharged. I have seven years' worth of emails and bills to prove that the charges are incorrect. Initially, I began asking my neighbors about their electricity and gas bills, and they reported that their bills were no more than $350.00. After bringing this to the attention of CoServ, they blamed my home, which had already undergone various modifications to prevent high bills. I noticed that when the bill was in my landlord's name, the bills were low. However, once the bill was transferred to my name, the amount shot up by hundreds of dollars. The owner could not believe it, and he forwarded me old bills to understand why the bills were so high. Even when we were away for weeks, the bill never reflected a decrease. At times, the bill was past due, and it was nearly $4300 for two months. If the bills were based on fair usage, it would have never been past due at any point. When I transferred the lights and gas to my name, I was made to pay $3000.00, which was from an old home my mom and I shared. Their argument was that I was responsible because I lived there, even though my name was not on the bill. Although I was forced to pay it, I did so. Once, the owner and I were looking at getting solar panels, and when the sales guy came, he advised me that I had the highest bill in the sub-division. He proved it with other bills from my neighborhood, and when he came back the next day, he was shocked to know what was on my bill, which was $1500.00 and not past due at the time. In conclusion, I think that CoServ charges some people more as a way to run them out of the neighborhood per the *** request. It's the only answer that makes sense as some people are getting high bills compared to their neighbors. I am moving however I will never let go of what this company has done and looking into legal action.

  Business response

  03/14/2024

  Good afternoon,

  Thank you for providing this information to **. However, CoServ has answered all questions about the billing statements, inspected our gas and electric meters on multiple occasion, and provided payment arrangements on numerous occasions. 

  We bill for the actual energy used and are confident in the accuracy of the billing statements provided. 

  Respectfully,

  CoServ Customer Care

• Initial Complaint

  01/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  COSERV UNABLE TO TRANSFER ACCOUNT Since last 1 month (January 1, ****) myself have been contacting CoServ to transfer the account to my name from 1/16. They are saying there is a technical issue and will get back to me. But has never got back to me. My apartment leasing manager also wrote to them multiple times and still there is no resolution.Finally I had to move in to apartment from 16th January even though the electricity was not transferred to my name. I need help to fix this as this is going on since 1 month and CoServ is not providing a fix to solve this issue nor transferring the account. Neither they are giving an ETA or proper reply for this case.I would need the electricity to be transferred to my name ASAP, as this is the only piece of evidence my school district wants as address proof for my kids for change of their address.

  Business response

  02/01/2024

  Thank you for providing us with this information. We have rectified the problem with the account and notified Mr. ******** of the resolution on January 30, 2024.
   
  Please let us know if you have any additional questions or concerns. 

  Business response

  02/08/2024

  Thank you for providing us with this information. We have rectified the problem with the account and notified Mr. ******** of the resolution on January 30, 2024.
   
  Please let us know if you have any additional questions or concerns. 

• Initial Complaint

  01/07/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  So we got ***** utilities help to pay coserv for our outstanding bill which coserv denied after months of going with out services now that we are renting out our home they are denying our tenets the first excuse was because they believed we were trying to get out of paying the bill well had they excepted payment from ***** utility help we wouldn't have a bill to begin with last year but there are now denying my tenets a basic human right since they are the only electronic company avaliable in this area so when my tents responded to the excuse coserv gave now there saying the lease is not valid.

  Business response

  01/11/2024

  Hello,

  ***** Utility Help will not provide payments to utilities that do not have a contract signed with them. At the time ****************** sent the email to CoServ on Sept 13, 2022, CoServ did not have a signed contract with them and was not eligible to receive payments.
   
  CoServ did sign a contract with ***** Utility Help on September 26, 2022. Since that time, we have not been contacted by ***** Utility Help advising ** that any payment would be forthcoming.
   
  We have been in contact with ****************** and have advised him of the requirements to connect service at the requested location. 
  

  Thank you. 

  
  

• Initial Complaint

  12/31/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  There was a fraudulent conserv account opened in my name which is now referred to collections and on my credit report! The account is fraud!!!! *** lived at my same address for the past 3 years and I dont have conserv as my provider.Ive been a victim of identity theft

  Business response

  01/05/2024

  Thank you for providing this information to us. We are reaching out to the member as this is the first notice we have received. Please let us know if you have any additional questions or concerns. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩