ComplaintsforChris Skrobarczyk Carpentry

• Initial Complaint

  04/19/2023

  Complaint Type:

  Delivery Issues

  Status:

  Unresolved

  More info

  Order amount to a total of $3,443.18 was submitted in late March with the official payment transaction taking place on 3/29.Items ordered consisted of eight custom rod racks to be used in the interior of a renovated store location that specializes in rods, reels and tackle products. These racks would merchandise over 80% of our rod inventory which amounts to a considerable portion of our sales. Therefore, timing and urgency of delivery were communicated and provided in context to the seller. He committed to the delivery timeline. Fast forward to the date of arrival on Friday 4/14, the packages were delivered via small parcel *** in a series of three wood boxes. The deliveries were inspected and saw no exterior damage to any of the three boxes so notations were not made with *** - picture back this up. Because we receive numerous packages each week, it is not uncharacteristic to have damages and handle them appropriately. It too isn't uncommon for packages to not be officially 'processed' for 3-4 days after delivery during our seasonal ramp up which is where we are now. Upon opening the items on Sunday March 16, a series of messages were sent to the seller of the disastrously poor situation I was in with five of the rod racks damaged. A series of phone calls have taken place amounting to over 1hr 15mins of my time on a matter that should have been easily resolved with sending out replacement items. After the apparent lack of ownership this business owner wish to take, it became very frustrating that the seller had no intention in making this dispute right in any moral form. I have demanded a full refund and delivery pickup which too was denied because he states "he doesn't know if he can trust me" to return the items. I was treated as though I was in the wrong for this business owners incompetence and unethical and fraudulent actions. Per my message, I have state legal action will most certainly take place to recoup the cost of lost time and money.

  Business response

  05/01/2023

  Thank you.  The customer was offered a full refund upon receipt and inspection of the return, but he has refused to return the products.
  
  Thanks,
  
  Chris
  

  
  

  Customer response

  05/10/2023

  Complaint: 19953462
  
  I am rejecting this response because: The brief response provided from the seller does not provide full context.

  #1 The seller never offered any form of resolution on his own regards with the exceptions of suggesting 'I' take the time and initiative of finding someone local to repair. Not once did he mention any form of reimbursement of any kind.  This comes as no surprise considering any reputable individual would not have made this suggestion vs. simply providing replacement product.
  

  #2 The seller was requested to provide a pre-paid shipping label.  He not only did not provide he also stopped accepting calls.

  #3 The proposed option as a customer is that of what is common with any commercial commerce practices. I requested replacement items for those that were damaged.  The seller could not commit to providing them and chose to consistently hesitate on making any commitments.  After speaking with the seller for over an hour on a fairly simply exchange, I demanded a return shipment label and a refund at time of packaging the goods but prior to shipping.  The ability and/or aspirations to resolve the situation were of no genuine effort. To which the call concluded shortly after being accused he could not trust me to return the products.  Keep in mind I had pre-paid for this product well in advance of it shipping, shared images immediately upon opening and had no reasonable means to be untrusted.  This was simply a tactic to avoid accepting the defective product back. Furthermore, the timing of receiving a refund on his damaged product would be within four weeks of him receiving the product.

  Who seems to be the one of negligence and favoritism in commercial practices?  I the buyer who pre-paid and promptly provided documentation of product damages and shipping condition OR a seller who ignores a buyer, refuses to honor universally accepted practices of replacing damaged product, refuses to provided a return label - also a universal accepted practice, and any justification on why communication completely ceased.

  As shared with the seller, if resolution is not found to reimburse for the damages I've inherited from this sellers negligence, I'll pursue through legal matters.

  
  Regards,
  
  Chris Greening

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