Business ProfileforLa Quinta Inn & Suites by Wyndham - Corpus Christi-N Padre Isl

On 8/1/22, my son and I checked into this hotel very early in the morning. We had no choice as we were coming from an Air BNB that had its own issues. It was approximately 2:00 AM when we checked into this location. At 340 AM was woken up by a very uncomfortable and painful itch in my hands, arms, and legs. I turned on the room light and discovered the bed was filled with bugs and ants. I spoke with the front desk representative and he gave me another room. He stated I would be reimbursed for my stay but I needed to speak to the manager in the morning. In the morning around 11:00 AM I went to the front desk and began speaking to the hotel manager. He was very rude and would interrupt me as I was attempting to explain to him that the room had bugs and ants on the bed. Very rude, he stated: "Why would you stay in the room with bugs in it?" He never allowed me to inform him I was allowed to switch rooms. He was showing me he was very frustrated in speaking to me as if he did not want to hear the issue and concerns I had. He stated I would be reimbursed a credited $25.00 back to my card. I had paid $292.00 for two nights. I did not want to pay this but I was limited on hotel options. I attempted to tell the manager that I did not believe that would be fair to me to be reimbursed $25.00 after spending $292.00. He began to be visibly angry and began yelling at my son and me in the hotel lobby. He stated: "you will not tell me how to do my job and if you don't like the way I run things, then you can leave." He then threaten to call the police on me if I refused to leave. I asked for his name because I stated I was going to file a formal complaint with the corporate office and he then attempted to lie and tell me: "I am the owner of this hotel and it's my policy how I run this hotel." He then retracted his statement and informed me he was the manager. I have photos and videos of the bugs on the bed and the bites I received. I had allergic reactions as well