ComplaintsforAutoNation Chevrolet Cadillac South Corpus Christi
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Complaint Details
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Initial Complaint
03/02/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I February 8, 2023 I drove 150 miles from my hometown to AutoNation Chevrolet on **** *************** Blvd. in Corpus Christi because i had seen an ad for a 2022 Dodge Ram **** dually that i liked. I drove it, I liked and I signed on the dotted line. I drove back home and was in love with the vehicle. I paid $66, ****** for it. On Friday of that week, I drove with my wife to our local Texas Roadhouse. The parking lot was packed with cars. I tried parking the vehicle and couldn't. The spaces were barely enough for the size of the truck. So I told my wife to order curbside and we picked it up and went home. The salesman sent me several email messages and in one I told him I thought I had bit on more that what I could chew, meanning the vehicle was way too big for me to handle. He told me that their policy allowed for me to exchange it. He sent me several vehicles that they had at their locations. My vehicle had only **** miles. I was 50 miles short of their mileage limit and this occurred on day 4 of my transaction. I told him I could probably get it on a trailer and take it back to their dealership. He said for me not to worry about that. All the vehicles that were sent my way were between 2019 to 2021. I wanted something closer to the mileage my truck had. Nothing ever transpired. I showed interest in some, but none were close to my vehicle. Besides I wanted a gasoline engine, which my truck does have. They never told me I had to make my mind up. so I sent the salesman an email message on 3-17-23 stating what I wanted, which was a new 2023 Dodge Ram ****. I then texted him on 2-18-23 asking him if he had read my email message. i called on 2-21-23 and they told me that he was on his day off, 2-22-23 made contact with the salesman. He told me that his manager had said that vehicle exchanges were limited to dealership and that too many days had gone by. (*See autonation Documentation.)Business response
03/02/2023
This is not for our dealership, please route to correct dealership. Thank you!Initial Complaint
02/22/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On January 26, 2023, my 2023 ***** Tahoe was taken in for maintenance for a leak in the transmission. I was informed it would take no latter then a week to complete. After the week we called for an update. We were informed the parts were not in and had to wait another week. They do not communicate with us on progress. My husband and I are having to call multiple times a week just to speak someone. We get transferred around to others who are not working on our vehicle. We were told that the technician removed and replaced a part that was not leaking, and they found an additional leak. We have spoken to the service manager who has also been no help. My husband was told by on staff he spoke to the technician who is working on our vehicle only for the service manager to inform us he does not work on Wednesdays. I was not able to get a rental equal to what I drive. My oldest child is not able to properly buckle up in the back due to me having 2 kids still in car seats, which Autonation has been informed and has made no change to my rental. I did change rentals due to an issue with the tires on the first rental, but it was still the same size. At this point they will not return my vehicle. We have asked for it to be services by other technicians, to which they denied due to only 1 technician already knows what is being worked on. We have had to call each week ourselves because they do not inform us of any changes.Initial Complaint
11/01/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I scheduled an appointment on 9/13 and was told the earliest service appointment date was not until Wednesday 9/21. I turned my car in at the appointed time on the 21st and was told that my car would most likely not be diagnosed until Friday 9/23. It would make sense to diagnose the car on the date of the set appointment. Otherwise, what is the point of setting up an appointment to be serviced? Either way, I waited much longer until 9/30 until my car was FINALLY diagnosed. I called them many times throughout the week in order to push them to diagnose the car so I could get my warranty claim rolling. Although the car was diagnosed on 9/30- my service advisor, ****, was conveniently out sick for a week after. So, this delayed the warranty claim being placed even longer after the car was diagnosed. At this point I had paid nearly $1,000 dollars out of pocket for a rental car so I could get to and from work, internship, and classes. Communication from the dealership was extremely poor and I had to call multiple times a day just to talk to someone and ask to speak to managers who were still hardly helpful. I practically had to beg and demand for these people to service my car after sitting there for weeks without being seen after the appointment date. I was told I would need a new turbo, oil cooler, etc. On 10/14 about a month after my appointment and paying $747 out of pocket I got my car back. But I got in the car and realized my car STILL had a rough idle, loud engine, high RPM's, and shifted rough, which was the original problem I brought it in for. I had to make a NEW appointment to fix the original problem that should have already been fixed. I called over a span of 4 days to reschedule the appointment date since I had to work and was told I would get a call back. I still have not been called back since the appt. date on 10/24 its now 11/1. My car is still not fixed, and they never gave me my multi-point inspection from my previous month-long service.Initial Complaint
10/04/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have a **************** Boss with about ****** miles on it. In the first week of June 2022 it started to have issues, so I had it towed to the dealership. It is still covered bumper to bumper so they said they would take care of it. I never received any calls to update me on the issues. After a few weeks I stopped by and was told it was the transmission and they are waiting for parts. The guy I am dealing with said he would give me a call later in the week with an update. Soon it will be 4 months and the only time I get information is when I stop by each time I stop by I get told the same thing "waiting on the parts" and that he would call. I never get a call.Initial Complaint
08/16/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I recently made a vehicle purchase at this particular dealership, and bought sight unseen since I'm in *******. I had the vehicle transported from the ** dealership to my office address in *******, **. Upon the vehicles arrival, I noticed the rear quarter-panel had been wrecked. Prior to the vehicle being transported, I confirmed (many times) with the sales guy that the car had no visible damage other than normal wear and some minor chips on the hood, which I could live with since the car is 2yrs old. I was obviously not expecting the car to arrived wrecked.I reached out to the person who sold me the car, ***********************, and I was assured that the wreck and damage occurred during transport. He even confirmed that the car previously belonged to an employee at the dealership, and there was never any damage on the car. When I called and spoke to the representative for the ********************************************* they sent me pictures that the delivery driver had taken of my vehicle while it was still on the dealerships lot. There were multiple pictures taken of the damage of the rear quarter-panel due to the wreck with the dealership in the background.After realizing that ***** had lied to me 1st about no damage to the car prior to the transport, then lied again when I called him after the vehicle was delivered and stated that it was wrecked during the transport, I called and emailed the sales manager, *****************************. It has been 2 weeks since I reached out to both of them, and neither will return my calls or emails.Now I'm stuck with a car that has obviously been wrecked, and pictures from the transportation company proving that the damage was already there prior to transport. I know AutoNation has their own autobody shops, and I would just like for them to work with me to fix the damage done from a previous wreck that was never brought to my attention. I obviously would've never purchased the car had I known it was being sold as a wrecked vehicle.Initial Complaint
01/06/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
For the last three years Ive been battling starve four colon cancer and I thought Id start living a bit more and buy me something Ive always wanted that my time in the army never allowed me to do so I bought my used jeep on 12/06/2021 and in less then 30th ya Ive pumped more money fixing it then I should have I belive the dealership over looked parts needing to be replace and sold it to me knowing issues werent taken care of I.E aftermarket led lights were installed had to spend money to have the whole system re-wired due to being a fire hazard next I have my jeep in the shop to have the braking system looked at due to me leaking brake fluid and there is no way a mechanic would have over looked these issues because it was caked on there systems them self.Initial Complaint
11/12/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Service Advisor scheduled maintenance appointments on two separate occasions and they did not have the part in stock. We have been to the location three times. The first to diagnose the issue. The second was scheduled to have the vehicle repaired. They did not have the part in stock and called us near close of business after we left the vehicle their the entire day. This happened once again. Service advisor ( ***** ) scheduled the appointment without verifying parts in stock. No sort of accountability exists within this service department to have the same issue. Do not schedule appointments and having customers leave vehicles without knowing if they service can be completed that day.Initial Complaint
10/18/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Check engine light illuminated on 2018 Chevy Volt and displayed message to service immediately 8/27/21. Brought car to dealer as scheduled September 13, 2021. Dealer claimed codes indicated defective ECM but would not likely be covered due to discovery of presence of rodent. After further inspection rodent damage only to A/C circuit wiring and caused no issue, wires not shorted. Dealer then claimed ECM would not be covered under extended warranty due to left side of vehicle had traces of water intrusion. Vehicle has never experienced any encounter with water other than normal driving conditions on pavement. Dealership is violating agreement by denying a valid claim on extended warranty as there is no evidence of water intrusion or any abnormal use or exposure to water to the vehicle. See attached documents for additional information. Dealer needs to honor extended warranty.
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Customer Complaints Summary
8 total complaints in the last 3 years.
0 complaints closed in the last 12 months.