2 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from DAN R.
1 star05/25/2024
***, Owner of Absolute is very nice man, however after doing business with his company, I have been extremely over charged and now finding out they DO NOT STAND behind warrantied products! I will be more then glad to share the details / documents that will show the way this company has treated me.
Absolute Communications & Network Solutions, Inc. Response
05/30/2024
We stand behind our warranty when our customers pay their bills. Also i have the call recordings and Text when i repeated asked him to call the office to submit his claim so the office could handle your request. i also gave him after hours support even after still have not paid us. he can please remit payment and we will process his request.
last time he interacted with me on 4/6 i told him i was out of town call office and gave him the number
4/9 he bought replacement stuff on amazon he hired someone else and still did not work because they did not know how to configure equipment then he text me again and again told him to call office not me for after hours support.
then we helped him ran up a ****** support bill after he was in operation then email because it was outrageous afterwards.
Customer from original install has a outstanding invoice of *******k after he complain and we lowered the bill. also he is located in LA we are in SA ***** 7 hours away and does not want to pay for trip cost so we support him when when are close by.After everything i did to support him after hours and still refuses to pay for our support.
notes from tech before closing ticket.4/9 Called the customer, they got the firewall up but 3 APs were not coming online.
He tried known good power sources and a different switch. Ports continued to flap.
Port 5 on core switch is dead and they were hit with a surge.
Looks like the 3 APs that were connected to the Core switch were fried.
Had him send an email to us with serials so we can check warranty on them.4/13 They called in needing help with onboarding and programming the new switch.
Worked with **** and got the switch onboarded and working on the correct ****s.
He is going to go reboot the devices so that the IPs are correct on the other switches since when he installed the ***** Switch it was stripping the **** 115 IP somewhere.
Now that he removed the ***** it should pull the correct IPs.4/15 pending customer to pay outstanding invoices to warranty customer needs to pay for equipment he is attempting to warranty.
Review from Darrin M
5 stars12/30/2022
I'd like to thank the staff at Absolute. They came out to my office and updated my network and phone systems. They where prompt and professional. Would definitely recommend them to anyone looking for great IT solutions and support.
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