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ComplaintsforJack in The Box
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Complaint Details
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Initial Complaint
08/02/2023
- Complaint Type:
- Product Issues
- Status:
- BBB unable to locate business
On 7/4 I placed order #***************** online to pick up in the drive through. I waited at the speaker at the drive through and no one spoke, I called the store twice with no answer, after 10 minutes I walked into the restaurant. I received terrible service and had to wait for 38 minutes until I received food. The restaurant was uncomfortably hot and I was subjected to inappropriate comment from other customers while waiting the extended period of time. Once I received my food and left, I discovered that the order was incorrect, I requested no mustard and no pickles, both were on the burger. I also requested sauces and utensils, none were provided. I attempted to call the store again with no answer. That night, 7/4 I sent in a contact form online requesting a refund. I have now sent in two additional forms and attempted calling the restaurant and no one has contacted me at all. I need to be refunded.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.