Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/18/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I had Superior Services & Maintenance install a fence in my back yard in December of 2020. They provided a 2 year labor warranty. Part of my fence has shifted and I can no loner close my back gate. I called them to inspect it and fix the issue and they said on two occasions they would come out and realign the fence, and then pull the posts and re seat them into the ground. They never came and are no longer returning my phone calls.
Business response
10/04/2022
I met with **************** and advised him that we could pull out that section of fence and reset it. On the day we were headed out to take care of the section I called **************** and asked him if we where able to reuse his existing materials since the fence was screwed together so we could save him some money. At this point he told me that the fence was still under Warranty and it just needed to be fixed. We simply did not set the post crooked. This issue is caused by the failure over time to maintain proper hydration around the fence post footings. Not keeping the proper hydration around the fence post footings will cause the ground to dry up and pull away from the post footings and or the side of the house where the section is located. I have attached a picture of the downspout from the gutter that is literally funneling all the water directly into that section. The spout is lower than the sidewalk. It appears that any water would be trapped in that section creeping between any cracks and causing soil erosion. This issue is not due to Superior installing anything incorrect.
If you have any questions for me please call me directly.
Donald **************, Owner
Superior Services
& Maintenance Fencing Company
4531 *************. Suite 214
**************, ** 78415
**************
Check ** out at www.SuperiorServicesFencing.comCustomer response
10/04/2022
Complaint: 17733373
I am rejecting this response because:****** has refused to and return my calls for over two weeks. This is highly unprofessional. And none of these concerns were brought up to me. He said that he would come out on certain days to perform the work. And he never showed on two seperate occasions. If it is a hydration issue why do I not have this problem at any other part of my fence that I had installed?
Regards,
*********************Business response
10/04/2022
Again let me state that the problem you are having has nothing to do with our installation. I strive to keep all my customers happy. At the end of the day you need to get that section replaced to get the gate operable. I think we can salvage most of your materials since we used screws to fasten the fence together. I feel that I can get this resolved for you if your willing to pay for any materials need to get it done. Call me direct or respond back through email..Customer response
10/04/2022
Complaint: 17733373
I am rejecting this response because:I do not understand how this does not fall under the warranty you provided for the work performed. And why only after contacting the BBB that you decide to reach out to me after multiple phone calls and messages.
Regards,
*********************
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.