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ComplaintsforOn The Level Foundation and Roofing
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Complaint Details
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Initial Complaint
02/08/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We contracted with On The Level to complete foundation leveling on our house 9+ years go and they completed the work 7-22-2014 giving us a 1`10 year warranty. Recently we noticed cracking in the drywall and called them out since it was still under warranty, They came in September2023 and said there was settling in the kitchen area and said it was due to a drain leaking under the slab. They did a test which we paid for and it showed that there was no leak. They also messed up the toilet that they removed to do the test and it still moves around. They said they would send us a proposal to fix the settling issue but never did after multiple texts and calls 10+, the last on January 28, 2024. I believe they are trying to delay until after the warranty runs out. Can you help us get them to repair the foundation and toilet?
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.