ComplaintsforPadre Motel
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Complaint Details
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Initial Complaint
08/18/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
My girlfriend and I booked a hotel through priceline. The pictures posted on this site were not at all what it looked like when we arrived. I asked for a refund because the room was destroyed and smelled of mold. I have several pictures to prove that this place is uninhabitable. Mold was visible, holes all over the walls. Mold and dried blood on sheets. Soaked and moldy carpets. No smoke alarm, broken door jam poorly fixed but looks as if it was kicked in and broken. The staff offered an "upgrade " but it was worse than the previous room. I lost out on $140. We obviously did not stay there and priceline wouldn't help with a refund either. I will also be making a complaint against this place with health department as it was and is still not complying with any health regulations.Business response
09/15/2023
We have all deferent types categories rooms at our hotel, and we upload all types rooms pictures at online all are different types rooms so nothing wrong advertising at online so please check attachment copy of all different pictures
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.