ComplaintsforElegant Minerals
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Complaint Details
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Initial Complaint
02/28/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I placed an order on October 1, 2022 and the amount of ***** was paid via PayPal. On October 7, 2022 I received shipping notification from the company. According to **** tracking info, a label was created, but the package was never received by ****. I left messages with the company by phone and email on numerous occasions about this order. In the past, I have successfully placed orders with this company. They have taken a long time to deliver, but it has now been over 4 months and I have received no response to my numerous inquiries. At this point, this company has stolen my money.Business response
07/16/2023
Hi There,
We apologize for the delay, your favorite colors are back in stock and your order was shipped as soon as possible. We're happy to see your order was delivered.
Suppies are steady and we've increased the amount of inventory for each color to provide faster processing times.
Thanks,
*******
Customer response
07/24/2023
Complaint: 19497937
I am rejecting this response because: I received no replies to several queries about the status of my order. I ONLY HALF the order 7 months after it was placed. I ordered 2 of each item and received only 1 of each item. This is an unacceptable way to conduct business and I am still owed a refund for the items I have not received.
Regards,
***************************Initial Complaint
01/03/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I successfully placed an order with Elegant Minerals several years ago. So I never thought I should check BBB reviews before placing my recent order. I placed an order on 12/7/22 and I received an email notification that my product would be shipped within 2-4 business days. I made several attempts to contact the company via phone and email but I was I unable to get in contact with anyone nor did I receive a call back. They took my money, in the amount of $22.85, yet I have not received my products.Initial Complaint
11/10/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I Placed 2 orders on October 1st hoping to receive the order within 10 days. After My order status was not changed within 2 weeks I emailed company (via messaging setup through website) to get an update on the status of my order to get no response. 1 week later I emailed again. I gave company benefit of doubt thinking maybe their site was experiencing problems so I used email ******************************* manually. I waited a week to STILL get no response. I called both numbers listed on site ********** and ********** to get no response or call back. I messaged the company via ******** messaging still no response. I would like both of my orders shipped right away. The premise is that I spent a total of $142 and this company has diminished my right to choose a brand who will honor customer convenience and communication of possible delay of shipment upfront.Initial Complaint
10/12/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I placed an order (#*****) with this business 7/11/22, and after attempting to contact the company I never received my order nor was I able to get in touch with anyone. They did take my money, in the amount of $27.90, without any goods rendered. They are either a fraudulent company or very poorly run.Business response
07/16/2023
Hi *****,
We apologize for the oversight of your order, it's on the way tracking number 9400111206209896874427. We have also applied a ***** credit to your account, you can use it on your next order.
Thanks,
*******
Initial Complaint
08/31/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Hello,I placed an order on 12 February 2022, Already more than HALF a YEAR and there is no any responce.I wrote a several emails and nothing happened :(Here is the details :Order #***** 3 products totaling $51.35 ORDER PLACED 12th Feb 2022 LAST UPDATE 12th Feb 2022Initial Complaint
08/08/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I placed an order on 1-14-22 with a total of $15.45. On January 22,2022 the order status was changed to awaiting shipment. It is now August and I have not received the product. The status has not changed. At this point I want my money back.Initial Complaint
06/17/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Hello, I have been using Elegant Minerals for many years now and love the products. I have recently placed an order #***** for some samples on May 23rd that are still awaiting fulfillment today June 16th. The website indicates orders will be filled in 3-4 business days. The phone number provided in the order verification email is not in service (found another to leave voice mail). My account was charged $25.20 when order was placed. I have reached out via phone, email, and messaging with no response.Initial Complaint
03/08/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I ordered two '18pc Natural Organic "Party Animal!" Face Paint Dye-free, PARABEN-free Costume Makeup Kits' from Elegant Minerals on 22 November 2021, it is now 6 March 2022 and I have not received these products, however my credit card statement shows that Elegant Minerals has taken the money. I have emailed many times asking what is happening and have never received a reply. In fact my emails now bounce back, so I assume that they have blocked me. I would like an explanation and my money refunded please. Thank you.
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Customer Complaints Summary
8 total complaints in the last 3 years.
0 complaints closed in the last 12 months.