![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforR&S Foundation Repair & house Leveling
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/14/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I have noticed foundation problems arising in our home over the last several months. I found the original paperwork from when my husband and I purchased this house and there is paperwork from this company. On this receipt of their work, they wrote down that there is a transferrable warranty to the new home owners. (My husband and myself). This states there is a 5 year transferrable warranty, which is due to expire on 08/01/2023. I initially called ******************************* in early August 2022. I was leaving voicemails with no returned calls, I had to reach out to their ******** page because no one would answers my calls. I messaged them on 08/12 via ******** and was advised to call ******************************* directly, which I had already done multiple times. I would not call more than twice a week. ****** finally texted me on 08/15 and I was able to give him the information on what's going on with our foundation. He asked me to give him a couple of weeks to set a schedule. I did, called him again and left another voicemail with no response. I then texted him again on 09/21 checking in to see if he was able to put me on his calendar. Still no response. I texted again on 09/24 and he finally responded and told me that he was still busy with other houses. I respect that and agree to give him a o couple more weeks. Though he should have been able to add me to his calendar in advance. I reached out again on 10/20 because yet another month has passed with no word from him. He never responded. I texted again on 10/25, no response. I called again on 11/08 with no response and sent a text letting him know I would like a call back. No response. I called and texted again today, 11/14. He has been weaseling his way around helping my family for MONTHS now, and I'm scared they're trying to wait until the contract was void. They originally did $8000 in work and now they don't want to come out and fix what's happened. Please help us.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.