Business ProfileforCollin Street Bakery, Inc.

From: *************** To: ***************************************************** Sent: 1/29/2024 10:35:06 AM Central Standard Time Subject: Re: Collin Street Bakery Order # has Shipped!I have sent this email, at least 3 times, and have had NO RESPONSE, at all, for this issue. They guarantee all of their bakery items 100% satisfaction. If dissatisfied, to contact them and they will promptly replace or refund the order. See my email below, with order information, below it.EMAIL....Just opened my fruit cake, & found it to be very dry and crumbly. Sliced it with a straight edge knife & the cake was cool. Also, several of the pecans were ********** can still taste them, in my mouth, for an hour later. I have ordered your fruit cakes, for over 20+ years, for myself, as well as gifts, for others, including my Mother, when she was living.The cakes were always wonderful.This time, I tried the Sprinkle Top, version. As advertised, it was the same as the original Deluxe, just the top wasn't as fancy as the Deluxe.Was I sent an old item? Also, many of the pecans are small and thin, like rejects, that could not be included on the original Deluxe. i am sending this with my order sheet, so that you have my information. If you want, please send me a return shipping label, and I will return the cake, for a complete refund. I still have the original box, or send ************ that is fresh and new, or a refund. Thanks, for I have always loved your products.ORDER INFORMATION...BELOW In a message dated 1/1/2024 9:26:29 PM Central Standard Time, ***************************************************** writes:Collin Street Bakery FRUITCAKE Your order is now shipped!ORDER NUMBER: 2023-01556639 Shipped ByTracking Number DHL420787459261290339709402661340 Your Shipment #: ****** If you have questions about your order, you can email us at ***************************************************** ITEMS (1)Sprinkle-Top DeLuxe? FruitcakeItem: S101 SHIPPING ADDRESS ***************************** ************************************************************************* T: ************ PAYMENT Credit Card TypeMasterCard