ComplaintsforRodeo Dental & Orthodontics - Cypress
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Complaint Details
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Initial Complaint
08/09/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I went for my wisdom teeth surgery. When I made the appointment a month ago we were quoted an estimate and 3 days before the appointment they called to confirm the appointment as well as let us know that it was going to be $300 more than the estimated amount. When i tried to ask why it was so much more the lady just said it’s what it cost and I can have the manager give you a call back, I told her yes I’ll expect a call back from the manager and I never got one. Not only should they have told us ahead of time but they shouldn’t give estimates if they don’t know the actual cost. The day of the surgery, everything seemed decent. I had paid for IV sedation after explicitly telling them I wanted to be FULLY out for the surgery. I was given the iv and the gas and about 3/4 of the way through the procedure I was alert, screaming, and crying from the pain and they did not even give me more anesthesia. When they finally finished after me being in excruciating pain the tech told me that if I wanted to be fully asleep then I should have gone to a hospital. Absolutely ridiculous that they would tell me that AFTER all is said and done. The doctor who did my surgery, which not to mention was talking on the phone when he initially walked in and while he put the iv in me, even tried to blame me for what was happening and was speaking to me in a rude tone like as if he didn’t hear me literally crying from pain all while stating that my “vitals are through the roof”. When they wheeled me out the back my mom immediately went back up to ask for pain meds. It’s literally a SURGERY why would we have to ASK for pain meds. The icing on the cake was when the tech that helped translate to my mom said “if she was in as much pain as she said she is then she would have had a heart attack.” Absolutely terrible experience, they will try to gaslight you and do not have respect for their patients.
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Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.