3 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from michael k
1 star06/11/2023
what careless,unreliable company ,it is a nightmare to deal with them they install a brand new system to new built house in 2021 you cannot imagine how poor the installation and the device they r using which leading to do 7 service call in 2 year including condenser fan motor ,freon leaking twice,power surge in the furnace and the worst in their customer service they are so good in lying at you for example i had an issue with my ac on friday june 9 at 2pm they gave me first available appointment on saturday with very wide window from 8am till 9 pm and they said will call you ***** min before tech arriving to ur house but what happen is the tech came at 6:50 and i wasn't at the house then they call me at 7 pm and i missed their call but what they told me next day is w tried to call u to let u know the tech on his way which completely lying and they kept lying on me by saying the tech will come on sunday then they called saying sorry we are not able to come today and the soonest we can do is Wednesday nobody shows up and they hire 3rd party company to answer the phones after hours to keep saying we don't have access to the system ,one more thing to add most of their tech not qualified at all they will lie on u about the issue to just go to be honest i only had only one skilled and honest tech which came after another tech coz the same problem happen next day overall i will not recommend this company unfortunately i didn't have the option to pick coz they hired by the builderReview from Jatin G
1 star06/01/2023
Such a pathetic customer service agents on the front line, never care to take care of the issues, no empathy and just ready to mint money through maintenance plans. I was told that they will ship the thermostat to my place which is faulty and have already been diagnosed by manufacturer itself. Now they are backing out and asking me to pay labor service fees for something which they dont even have to do. Very poor company and avoid this company at all cost.Review from Ken M
1 star06/16/2022
Not sure how they got an A+. Our AC unit is 3 years old, parts still under warranty. Was told that now they've gone to a month-to-month plan so have to sign up ($20 a month) ooook...Did that, scheduled them to come out on 15th, in between 1 and 7 (wow). They finally showed up around 8:30. Technician seemed knowledgeable, helpful and friendly. He was able to fix one piece, said he's be out today (16th) to finish. I have called, emailed and asked for an update on their website...nothing! It's now after 2pm and still no update. Told them it is very hot in my home and wife is there alone. They seemed to care and said they would call back with an update - that was over 2 hours ago. All I'm asking for is a simple update on the status, they have not been able to do that. If I could give less than 0 stars for their customer service I would. I'm trying to be patient and understand their position, all I want is an update....
Airtron Heating Air Conditioning Response
06/22/2022
I did talk to Mr. ******* yesterday and the problem was resolved.
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