Business ProfileforUS Flight Travel LLC

I received a charge from a Travel Desk referring to themselves as ****** for $449.40 on or about June 11, 2023. (This is not ****** Airlines as I called ****** Air about this.) This charge was incorrect as the flight that had been canceled had already been rebooked by ****** Air. I was in ***** checking on this when I was given a number to call billed as ****** but appears to be ****************** Support based on emails I have from communication with them.However, this company did a redo on this same flight and charged me also noting better seats. Better seats did not happen. When I realized what happened I called them immediately. There should have been no charge for me as ****** Air rebooked the flight. In fact. *****, a rep at this company (not ******) indicated to me that the rep who told me this was fired. As detailed in the documentation provided this is not ****** Airlines. For months I have been promised a refund and at first I settled for a refund credit of $320.00 with the remainder of $129.40 in an e-tix. No refund ever came. Finally, after months of email exchanges, an included email in this doc notes a full refund of $449.40. To date, no refund. This company has also asked me to provide my credit card statements that no refund has been posted. It is their job to prove the refund with the credit card company. This "runaround" continues.Thank you for any assistance on this. As also stated in my doc I am working with my credit card company as well. I will keep BBB informed as to any progress.Thank you for your assistance. It is greatly appreciated.