Customer ReviewsforSouthwest Airlines Company

***** the supervisor needs to be released asap! She should be no part of this great company. I have never in my entire life been treated the way she treated me and my girlfriend on July 6th around 3pm. We had to change over 2lbs of luggage to our other luggage that they sent off. Age was mad because they already sent it off. So she had to go get it. Everything was perfectly fine, until she rolled the luggage around the other side. She said put it on the scale so we can see both bags I did so. I was priority so I had to scales available. The original guy said 51lbs was fine. So I got the one on that. And the other on 51lbs too. She then changed it and said 50lbs. And I said the guy said 51lbs. So at the point Im getting 2 diffent stories. She was so close to my face I could smell her breath, and I had her spit going into my face. My girlfriend told her to please go away 3 times. And she continued to raise her voice and spray us with her spit. My gf eventually said please f***ing go away. And my gf was cutting at this point because she wouldnt go away. She then walked around the other side ripped off our tags and said she cancelled our flight. We were assaulted by her spit, harassed as we asked her to go away several times. This Supervisor has some anger issues. As well as a terrible representation of southwest. By no means should someone be so close to a customer face we can smell her breathe and have there spit flying in our face. Ill never fly southwest again. Also canceling Southwest CC. Most terrible experience I ever had!!! Shame on southwest

I just went to check for flights and right away, once I went to book the flight, Southwest changed the price of the flight. Saying that things change fast so I should book before the price changes again. Googled this and lots of people are complaining of Bait and Switch practices at Southwest. Sad that they are doing this.

Southwest is typically our favorite airline. We love how efficient check in and seating can be along with very competitive flight cost. Tonight though was disappointing. I checked my 91-year-old mother in and was not happy with the service. I typically fly with her so I can push her in the wheelchair, but the desk agent was very short and essentially said I cant take her because in a southwest wheelchair, theres liability so only a Southwest runner can take her. However, there were already four wheelchair customers who had been waiting for over 30 minutes for a runner! I ran into a supervisor , ****, who manages the runners and he was absolutely helpful and friendly and patient but he explained that they are short-staffed. There is absolutely no reason why Southwest or any airlines should be short-staffed with runners when you know in advance how many people are going to need wheelchairs. I spoke to another desk agent who was so much more friendlier and she said she wouldve been happy to give me a gate pass so I could take my mom. What the heck? Why the inconsistency? This should have been offered to me from the get-go. I didnt have to do it in the end because **** was able to scramble runners and get Mom on her way. Staff up Southwest. Or let us know in advance your service will not be up to par!

Southwest airlines canceled our family vacation flight and did not inform us

They changed our flight and now its going to cost me an extra day of rental. They failed to offer any sort of compensation for this change

The WORST Airline Company there is!!!!! They delayed and cancelled the flight and NOT willing to replace the flight with another airline company???? Other Airlines do that for you!!! SOUTHWEST AIRLINES IS THE WORST AIRLINES THERE IS!!!!!! I want to give 0 star!!!!! NOT even 1 star!

I traveled via Southwest Airlines for the first time and I must say I will never again. On April 22, 2024, I was traveling back home from a cruise. I arrived at the *********** and checked my luggage. During the wait for my departure flight there was a very bad storm that came through *************** so my flight was delayed. Upon my arrival at home, I noticed that everything on the inside of my luggage was extremely wet. After unpacking my luggage, I noticed that my IPAD was missing. I then contacted Southwest and reported. I was given a case file number and was told that it would be investigated. Within 24 hours I received a message that indicated the case was closed. This was their response: "Unfortunately, we cannot arbitrarily pay every claim that is presented, but handle each situation on an individual basis while adhering to the terms and conditions of both our Contract of Carriage and Company policy. Specifically, liability to the contents of a bag will only be accepted in the event that the bag was mishandled, in that it was either delayed in delivery or shows signs of obvious external damage."This is very disheartening. In my opinion, they left our luggage outside during the severe rain storm and knew they should go through to make sure there were no electronics inside because if they were, a customer would know the electronics would have water damage and could easily be held liable. So they removed the electronic device to prevent liability. I nor my family will NEVER fly Southwest again!

Have flown southwest for years. Flying today with my family. Had my one carry on backpack in the overhead bin. Had a22 boarding pass so plenty early so I could wnsure myself of overhead space. Late boarding passenger had 2 bags and one wouldnt fit under the seat. Flight attendant force me to move my bag to accomodate the other person's large bag. Forcing me to do this took leg aoace away as I had nowhere to stretch my legs. Over 6ft tall made this a long, very uncomfortable flight

I was recently offered ****** rapid rewards points upon approval of the Southwest Rapid Rewards credit card through Chase. I applied and was approved. I spent the $1,000 needed to qualify for the offer and I just called to confirm that my ****** would be applied to my account. The representative informed me that my program was ****** points when $500 was spent. The is not what I was offered. The offer that I applied and was approved for appears to have been a false advertisement. I am extremely frustrated and demand that the offer that was very clearly advertised to me be honored.

Southwest Airlines made me buy more points for a flight to be changed which was $750.00. When i was within the timeframe of my flight and instead of the customer service rep telling me that it was not needed after purchased she never said anything. After reaching out to customer service and explain how I only purchased because their agent said i had to in order to catch a flight. They said it was my responsibility. And did not acknowledge their wrong nor refund of charges of another 180/3 times as well