Complaints

This profile includes complaints for Sheffield Square Apartments's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Sheffield Square Apartments

  2770 Bardin Road - Management Office Grand Prairie, TX 75052

• 

  Sheffield Square Apartments

  2650 Cedar Springs Rd Ste 800 Dallas, TX 75201-1491

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/24/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/3/24 we paid a total of ******* for a month of rent. On 9/10/2024 the building went into flames due to and electrical fire that started from the outside ground AC. Me and my boyfriend were out of town at this time due to his father passing. ******** the property manager called to inform us. I had animals in my apartment that my Parents had to retrieve. *************** had to bust my door in. Severe smoke damaged was done to the inside as far as fire damage thankfully it was just the patio. We returned from *********** on 9/13/24. I gave ******** a call Saturday 9/14. She was not not in the office so I scheduled a walk through with her for Monday 9/16 to discuss damages and repairs. Monday came she denied the walk through with me and sent All Dry Cleaners out for the air duct to tell me she wasn't coming. I went back to the office later to see if we could speak she then started to say we are liable for the fire...I told her my renter insurance adjuster would be out on Tuesday 9/17 @ 10:30 she denied speaking with him twice that day as well stating she doesn't have time. Since then I have emailed everyday with no response or update to repairs on my apartment. The apartment is not livable as it severely smells of smoke still and has hole in the bedroom ceiling. our renter insurance as placed us in a hotel. The did replace the door of my apartment but the frame was just caulked over making it very difficult to lock. I've made service request and try everything I can to get some info with no luck. I'm going to assume they are going to want a rent payment for October and I just don't feel comfortable paying it at this point. I have lived in the complex for two years. The lack of care for the property and tenants who pay to live there is ridiculous.

• Initial Complaint

  Date:08/28/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/6/2023, the city of *************, ***** provided the amount of rent that was owed. I had recently been laid off from my job in June 2023. I did inform the mgmt. rental office of such and that I had applied for Unemployment and waiting for the determination of benefits. So I applied for rental assistance and was granted the amount of $2263.17. from the ********************* as of 7/06/2023. still have the check and it expires in 180 days which will be After the court proceeding the Justice of the Peace ***************************** told me to take the check to the office as a payment for the rent. I was told by *****************************, that the Sheffield Square ********************************************************************. Owner/Manager of Apts listed is ************************* and Nationwide Complaint Leasing Mgmt. ***************) wouldn't accept the payment, they would just hold onto the check.

  Business Response

  Date: 08/28/2023

  The resident did not have her total amount that is past due on her rent, utilities and late fees. The monies she had were from a city agency that pays a portion of her rent. She does not have her part that is owed. The balance that would be left over is well over one month's rent. The *** lease agreement states that we do not take partial payments and she has been advised of this multiple times.  We can no longer work with this resident without her payment being in full. We won judgement in court, and this is another way she feels that she will take a partial payment by making this complaint.  We will be filing for writ in 2 days where she will be asked to move out by force with the constable.  This is all in her signed *** lease agreement. 

• Initial Complaint

  Date:07/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I informed my landlord about my apartment being infested with bugs about a month ago at the middle of june.Finally today on July 17th they came out and found that I have bed bugs in my apartment.I now have to find a new place to live because the leasing manager is telling me it could close to two weeks to send someone to come treat my apartment. Meanwhile I will have to possibly get a hotel.I have already gone and spent $1,472 dollars on a bed .I have a rug and other belongings that I will have to replace.I am not satisfied with the hesitancy that the apartment complex is showing in regards to a situation that has been catastrophic for me.Due to my disappointment with the way this situation has been handled I would like to be taken off my lease.I cannot take any chances so I will be out of this unit as soon as possible.I want a solution that keeps me safe from any further harm.I also do not want to be charged any fees for breaking my lease and I would like to be refunded rent payments I made in July as the place was not livable .I want any policy that dayrise has to cover the cost of my belongings as I cannot be held liable for the apartment being infested with bed bugs.This will cause a huge financial strain on me.In fact it already has.

  Business Response

  Date: 08/07/2023

  I received an email on 7/13/23 stating that ************ had bugs of some sort. The asst ******* called out the pest control company who came out within 48 hours to investigate. Once we notified the resident of what the results were bed bugs and that he was liable for the cost of the treatment per his signed TAA lease, things got severally delayed. ************ refused to sign the treatment form required by the pest control company causing his 1st treatment not to be done until 7/25/23.  We did call to confirm that there had been no prior issues with bed bugs in that apartment in the last 2.5 years through the pest control company and that ************ had signed the form stating no bed bugs present at move in. 

  The pest control entry forms have to be signed and turned in the day prior to treatment by 3pm for them to treat the following day. Once ************ did sign it notified us, we could pick up the form from his door, it was turned in after 3pm so we scheduled him accordingly. He is set to have his 2nd treatment tomorrow. He wants to be transferred or released from his lease. I explained that he has to complete the treatments and we could not transfer him under the circumstances.  We do not release or return rent when he is liable for the treatments. This has been explained to the resident. He has been given a copy of the signed Bed Bug Addendum he signed at move in.

• Initial Complaint

  Date:03/09/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am being charged for a deep carpet cleaning and the property has failed to provide photos to support the charges.

  Business Response

  Date: 04/27/2023

  The very 1st photo you open shows the stains in the living room which is then considered a "deep cleaning". He was given proof of the invoice from our preferred vendor. This carpet was brand new when ******* moved in. He damaged the new carpet, and we even reduced the charges, underbilling him. We will not adjust the bill as he is already underbilled per the invoices received. 

  Business Response

  Date: 04/27/2023

  We actually completed removed that charge. He is only charged for his final water bill. 

• Initial Complaint

  Date:09/21/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have contacted the property management company 4 times in regards to getting my bathroom tub and tile resurfaced. It should have been completed with my lease renewal. I spoke with ******** ******* and sent her pictures via email on 7/16/22. Originally, I was told that they could only resurface the soap dish. I questioned this decision because resurfacing the soap dish would mean that the soap dish would be pristine white and the rest of the tub would be dingy. I was told that she would ask a manager and follow up with me. This is very disheartening because I'm a seasoned tenant who takes very good care of my tub and tile. I only use a gentle Lysol bathroom cleaner with a magic white eraser to clean the tub to ensure that the resurfacing lasts at least a year. I should not have to call you all 5 times to get a service completed. Additionally, I do not understand why pest control entered my apartment last Monday, on 9/12, when I did not request pest control. However, when I requested pest control for spiders, it took a month to complete because the info provided to our staff was not passed along the pest control man. They came out 3 times before this issue was addressed. Overall, you guys just need to do better and prioritize your tenants.