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          Find a Location

          FirstService Residential has 13 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Business ProfileFirstService Residential

            Association Management
            Multi Location Business
            BBB accredited business

            Contact Information

            14951 Dallas Pkwy STE 600

            Dallas, TX 75254-6874

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            Email this Business
            (214) 451-5466

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            Customer Reviews

            1.67/5

            Average of 24 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            40 complaints closed in last 3 years

            8 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 9/28/2015

            Years in Business: 30

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Products & Services

            Property Management

            Business Details

            This is a multi-location business.

            Find a Location

            FirstService Residential has 13 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Location of This Business
              14951 Dallas Pkwy STE 600, Dallas, TX 75254-6874
              Email this Business
              BBB File Opened:
              3/12/2002
              Years in Business:
              30
              Business Started:
              4/21/1994
              Business Started Locally:
              4/21/1994
              Business Incorporated:
              4/21/1994
              Accredited Since:
              9/28/2015
              Type of Entity:
              Corporation
              Alternate Business Name
              • FirstService Residential Texas, Inc.
              Business Management
              • Mrs. Mary McDonald, Executive Assistant
              • Ms. Katie Ward, Regional President, Texas
              • Ms. Ginger Eastham, Campaign Manager
              • Ms. Jesika Land, Regional Vice President, Marketing & Communications
              Contact Information

              Principal

              • Ms. Katie Ward, Regional President, Texas

              Customer Contact

              • Mrs. Mary McDonald, Executive Assistant
              • Ms. Katie Ward, Regional President, Texas
              • Ms. Ginger Eastham, Campaign Manager
              • Ms. Jesika Land, Regional Vice President, Marketing & Communications
              • Mr. Patrick Droesch, Secretary
              • Mr. Lisa Cunningham, Treasurer
              • Mr. Michael Natale, Director
              • Mr. Charles M. Fallon, Director
              Additional Contact Information

              Fax Numbers

              • (214) 889-9980
                Primary Fax

              Phone Numbers

              Email Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              40 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              06/27/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Resolved
              To Whom It May ********** husband and I would like to file a formal complaint against Property Manager, ***********************.We have reached out to her through emails and phone calls without any help or cooperation whatsoever.We have been trying to obtain a pool pass for our family to swim in the community pool since August 2023; WHICH WE PAY HOA FEES towards. We never received an original pool pass when we moved into the community, and have been unable to receive a code and/or instructions as to how to access the code from ***********************.*************** stated in an email on June 27th, ************************************************************************ junk/spam box.We have checked both of our email accounts numerous times throughout the day, and still HAVE NOT received the email that *********************** said that we would receive.We will not be paying any future HOA fees, and will pursue civil court litigation if we do not receive the instructions and access code. We have been documenting every phone call placed and every email sent.This kind of treatment is unacceptable; as we are paying fees towards a community pool that we cannot use.
              Read More
              Read 39 More Complaints

              Customer Reviews

              24 Customer Reviews

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              How BBB Processes Complaints and Reviews

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              Most Recent Customer Review

              PABLO M

              07/24/2024

              ********, corrupt, inept, they negotiate with troubled HOA illegally to **** all the prices in a ridiculous way, bullies, CORRUPT please watch this video: ************************************************ STAY AWAY

              FirstService Residential Response

              07/30/2024

              Good morning, ********************. I have received notification of communications between the general manager and unit owners, addressing several questions. Regarding the video link you shared, this is completely false and unfortunately, we live in a world where anyone has access to tech and AI to produce things that look completely real and anyone can hide behind their screen to say anything about anyone. Trust that our legal teams are doing everything possible to identify the source and prosecute fully.
              Read 23 More Customer Reviews

              Local BBB

              BBB serving North Central Texas

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

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