Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Heritage Auctions has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileHeritage Auctions

            Auctioneer
            BBB accredited business

            Contact Information

            2801 W Airport Fwy

            Dallas, TX 75261-4125

            Get Directions
            Visit Website
            Email this Business
            (214) 528-3500

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            1.71/5

            Average of 7 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            40 complaints closed in last 3 years

            14 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 3/21/2005

            Years in Business: 51

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Heritage Auctions is an experienced auction house. We service clients all over the world.

            Products & Services

            HA.com auctions buys and sells Fine Art, Coins, Currency, Comics, Sports, Historical, Jewelry and more. Over 50 categories including Estates.

            Business Details

            Location of This Business
            2801 W Airport Fwy, Dallas, TX 75261-4125
            Email this Business
            BBB File Opened:
            7/17/1998
            Years in Business:
            51
            Business Started:
            1/1/1973
            Business Started Locally:
            1/1/1973
            Business Incorporated:
            11/19/2003
            Accredited Since:
            3/21/2005
            Type of Entity:
            Corporation
            Alternate Business Name
            • Heritage Numismatic Auctions, Inc.
            • Heritage Comics Auctions
            • Heritage Auctions Appraisal Services, Inc.
            • Heritage Rare Coin Galleries
            • Heritage Auctions, Inc.
            • Heritage Galleries & Auctions
            • Heritage Sports Collectibles Auctions
            Hours of Operation

            Primary

            M:
            9:00 AM - 5:00 PM
            T:
            9:00 AM - 5:00 PM
            W:
            9:00 AM - 5:00 PM
            Th:
            9:00 AM - 5:00 PM
            F:
            9:00 AM - 5:00 PM
            Business Management
            • Mr. Steve Ivy, CEO
            • Mr. Paul R. Minshull, COO
            Contact Information

            Principal

            • Mr. Paul R. Minshull, COO

            Customer Contact

            • Mr. Greg J. Rohan, President
            • Mr. Steve Ivy, CEO
            • Mr. Paul R. Minshull, COO
            • Mr. Richard Brainard, General Counsel -Arb Contact
            • Mr. Michael R. Haynes, Secretary
            Additional Contact Information

            Fax Numbers

            • (214) 520-6968
              Primary Fax

            Phone Numbers

            Email Addresses

            Website Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            40 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            06/05/2024

            Complaint Type:
            Product Issues
            Status:
            Resolved
            The purchase was made on May the 5th. I purchase a bracelet as a make an offer item not an auction item. I was explain on the phone that I could return if I didnt like it.I cancelled the order before it was shipped to me so I never received the bracelet. The merchant refused to issue a refund. I disputed the charge with my credit card and after a week the issue me a the refund. Now the company is saying that I still owe them $11,677.55 and that I will have to pay penalties if I dont pay in the next 5 days. Why the didnt continue the dispute with my credit card company if they didnt agree?
            Read More
            Read 39 More Complaints

            Customer Reviews

            7 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Jennifer H

            05/18/2024

            I wouldn't recommend this company to anyone. The communication and customer service is terrible. If you do speak to them, it is rude, dismissive and shady. I'll follow up when I receive my merchandise back or a check....I have read other reviews, and have called my lawyer. Beware.
            Read 6 More Customer Reviews

            Local BBB

            BBB serving North Central Texas

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business.