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Business Profile

Auto Financing

Freedom Truck Finance, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Financing.

Complaints

This profile includes complaints for Freedom Truck Finance, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Freedom Truck Finance, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 11 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/11/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I financed a truck with this company for my business and when my company closed down we voluntarily repossessed the truck and they never came and got the truck. The truck has sat at the property of **** P ****** since. I want the title to this truck since its been on their property well beyond the time allowed for the laws in our state.

      Business Response

      Date: 03/20/2025

      Freedom Truck was unable to locate an account using the information provided by the consumer.  To better assist, we ask that more information be provided to begin an investigation.  Items that may assist to locate an account would be a Vehicle Vin number, or any other name or address related to the account. 

      Thank you, 

      Freedom Truck

       

    • Initial Complaint

      Date:02/01/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to express my profound concern about the disclosure of my nonpublic information to credit bureaus and the resulting inaccuracies on my credit report, leading to significant financial and emotional distress.As outlined in 15 USC 1681 Section 602, I assert my right to financial privacy, expecting the confidential treatment of my information.Moreover, 15 USC 1681 Section 604(a)(2) underscores that a consumer reporting agency cannot furnish account information without my written instructions, which have not been provided.I have identified discrepancies on my credit report originating from VT-FREEDOM TRUCK *****, adversely impacting my financial well-being. I urgently request the rectification of these inaccuracies.Lastly, please be reminded of 15 USC 1666(b), preventing creditors from treating payments on a credit card account as late under specific circumstances.For your reference, my account details are as follows:Account Number: ********************I request a thorough review of my account, prompt correction of credit report inaccuracies, and strict adherence to federal laws governing my information.Failure to address these concerns may lead to legal action. I anticipate your prompt response and resolution.Thank you for your immediate attention to this matter.Sincerely,*********************************

    • Initial Complaint

      Date:12/21/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My unit was paid off within the second year of purchase. FTF submitted a Paid In Full letter along with a confirmation by email. However I began getting hits on my credit report about a delinquent account from them. I call in, they tell the account is closed and paid in full. I ran a load to *****, and my truck gets repod!! I go to the tow yard and show them the paperwork. We go thru a bunch of hoops and hurdles to get in touch with FTF. I even physically went by the listed ****** office just to discover they relocated! The tow yard gets them on the phone and they even tell them the truck is paid off and they have to release it to me and they did. Now almost 3 years later, I have a negative charge off on my credit report for $60k. I bought the truck for $53k! They keep sending me text alerts about making payments. And I cannot find any FUNCTIONING phone number for them! Now after reading all these other reviews its clear theres some kind of scamming afoot. All I can do now is keep pushing the issue with the credit bureau until its handled.

    • Initial Complaint

      Date:10/06/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This account has been closed for over 8 years ,and this company has no contact information to reach anyone, and the keep reporting to the credit agencies. This is wrong ,and it's preventing me from getting a car etc !!!! I need this removed off my credit asap ,because this is a scam ,and it isn't right for this to be going on for over the amount of years past 7 years ,and I can't contact anyone to get this matter resolved. What can I do to get this matter taken care ,because this needs to be deleted off my credit so I can move forward with my life .

    • Initial Complaint

      Date:09/26/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In October 2022, I called in to pay off my auto loan. During the life of the loan, I always called in my payments because I am on the road and calling in was just the most convenient way to pay. I had never been told my payments were late, nor that any additional fees were due. My final payment was $1865.00, however, when I called in, I was told my balance was $8500.00. In disagreement I asked what the additional amount was for, and the representative was unable to tell me what it was for. After NUMEROUS phone calls and speaking with different people at the company accounting/finance department, NO ONE was able to tell me what the fees were for. On December 31, 2022, after numerous phone calls without resolve to my problem, I wrote them an email requesting a copy of my Purchase Agreement, highlighting specifically what the extra charges were for. I requested a complete disclosure of my account, including any late payments, etc. I DID NOT RECEIVE ANY DOCUMENTS NOR REPLY TO MY REQUEST. I insisted on calling again in trying to get this resolved, unfortunately no one was able to help me. I decided to pull my credit report to see if they were reporting late payments; no late payments were reported. In April 2023, finally I was told that the extra amount was for "late payments". Each time I called in, I paid on time and was never told the payments were late. I have never received any notices of any late payments either by email or by US Mail. I have been told that I cannot get my TITLE RELEASED until the $8500 is paid. Although I disagree, I have begun to pay monthly just so I can get my TITLE. I have paid $2000 TO DATE. ALSO, my loan has been CHARGED OFF with numerous late payments reporting on my credit. I have tried relentlessly to get this resolved, however, NO ONE at the finance company knows what is going on with my account and all they can say is that I need to pay the INCORRECT BALANCE DUE, even though they cannot tell me what the additional amount is for. PLEASE HELP.

    • Initial Complaint

      Date:06/22/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Account Number: ************** Date Opened: 08/12/2019 Nature of Dispute: Collection/ Charge Off Amount: Past Due:$39,676.00

    • Initial Complaint

      Date:02/14/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I buy a truck in April 2016, in Truck Nation, and they finance company Freedom Truck Finance, on 09/2017 for the huracán in TX they allowed 3 months extension, and my finals payment due on 06/2020 I have all my bank statements with every payment and they don't give me my title because as per then I still have 8340$ balance, I ask for all details and they missing 2016 and some months in 2017, I spoke many time and they said is balloon payment I requested all details for that number and they don't wants I will go to TX DMV and I will put a claims for them because I have many friends that they doing the same

      Business Response

      Date: 03/23/2023

      Business Response /* (1000, 5, 2023/02/21) */ Please see attached response.

    • Initial Complaint

      Date:12/09/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I constantly check my credit report and noticed that the errors and false misleading information for this account didn't meet the credit reporting standards of being 100% correct. I have disputed the account multiple times and ,each time, I send a personal validation dispute letter via certified mail requesting validation of debt with proven documentation UNDER 15 U.S. Code 1681 e(b) and 15 U.S. Code 1681i(5). Last disputed was done and sent 12/05/22. Results was returned verified on 12/06/22. Results are being returned verified within 24 hours of receiving dispute each time without any ORIGINAL proven documentation provided. Reinvestigation was requested UNDER 15 U.S. Code 1681i(6) and response was verified via ********* *********** and ******* online portal within 24 hours again of receiving dispute and no original proven documentation provided via verified mailing address. Driver's license, Social security card, and proof of address documentation was submitted, as well. This has damaged me and held me back for some time. Also, this is being investigated per ***** as well. I'm requesting deletion of these items due to inaccuracy and violation of consumer laws listed above.

      Business Response

      Date: 03/20/2023

      Business Response /* (1000, 5, 2022/12/22) */ Hello, Your complaint has been reviewed. Our records indicate that we have responded to the disputes received and have verified the account information to be accurate according to our records.

    • Initial Complaint

      Date:09/04/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I'm November of 2017 I purchased a truck through Freedom Finance for 34k. I gave 11 grand down. A year later it was repossessed. Apart from the 11 grand down I paid 1100 a month for 12 months. After it was repo'd, the truck was auctioned. My credit report indicates I still own the initial 34k (doesn't reflect everything I paid toward the truck, neither the 11k down and all the payments I made on time) and I'm still being docked for late payments every single month on my credit report even though the truck is no longer in my possession, and it was auctioned off. I'm being docked everything like if I still have it.

    • Initial Complaint

      Date:08/30/2022

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      my truck has been in the body shop at Rush Peterbilt in houston texas on 610 E for about a month due an accident. The check from the insurance needs to be endorsed but i cant get anyone to do so i can get my truck out of the shop. How do i get the insurnce check endorsed so i can get me truck back?

    Freedom Truck Finance, LLC is NOT a BBB Accredited Business.

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