Business ProfileforA-MAX Insurance Services, Inc.

I was involved in an auto accident on 5/21/24. I immediately reported the claim to my auto insurance, AMAX on 5/22/24. I have been paying auto insurance with this company since 11/2023. This company is the broker for the larger company SeaHarbor Insurance. I have given them all necessary information and documentation, including my leinholders fax and contact information. The car was verbally released into the possession of the insurance company nearly 3 weeks ago. I was given the Claims **********************************, whom has been my point of contact. I have even requested my Vehicle Evaluation Report which I received after numerous times of asking from my claims adjuster, which does state my vehicle is a total loss and how much I am expected to receive. After receiving this, I was told by her that there is nothing else that she can do regarding my case. Last week, I was told that my car was picked up by insurance and deemed a Total Loss. Additionally, I was told that someone from total loss would be contacting me on the next business day. This was not the case, as I have not been contacted and cannot get through to anyone despite continuous calls. I then tried to reach out to the broker, AMAX and spoke with a lady by the name of ********. She also told me there is nothing I can do, I am sure someone will contact you. I then asked to speak with a supervisor that could offer me more clarity and was refused. They were extremely unhelpful, just as SeaHarbor representatives were. I am continuously being told there is nothing I can do to help you, someone will call you by all parties involved. I have also called ************ my leinholder for the car, and was told no one from my insurance company have even contacted them despite me giving their information to them. I am now in limbo, as I am still paying Auto Insurance ($254) and a car note ($272) on a car that has been deemed a total loss and had been the insurance companys possession for weeks now.