ComplaintsforPit Pros
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Complaint Details
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Initial Complaint
06/28/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Date of transaction: 4/8/2022 Amount paid: $682.85 Transaction # ***** Engine repair completed by technician N K****** including 4 ignition coils and spark plugs, then repair failed 2 months and 2,000 miles later. On inspection by another mechanic, found that not all ignition coils were replaced and that the replacement parts were of mismatched brand/type, which was not disclosed at time of initial repair. I am paying a second mechanic to replace the same parts and complete the same labor as was done recently at Pit Pros. Their repair failed and they are not offering compensation for labor or parts. Warranty information has been provided, which will not cover the expenses incurred. This repeated repair is a result of faulty and mismatched parts, and substandard labor.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.