ComplaintsforPremier Powertrain, LLC

• Initial Complaint

  01/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I ordered a replacement engine for my truck to replace the one that failed from the factory at ******* miles. I received a replacement engine from premier powertrain with an 18 mo ******* mile warranty. the engine from premier failed at 12 months and ****** miles. well within the warranty. At this time they refuse to honor their warranty and stand behind their work. The customer service group was less than helpful. It seems that this is standard operating procedure for them.

• Initial Complaint

  12/31/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  On 9/28/2023 I purchased:1-L5310GMCCI 2010 5.3L Cast Block Engine from Premier Powertrain, LLC. for $3365. 1-L5310GMCCI-Core Refundable Core Deposit of $500.Along with this purchase I was charged a "Core Fee" of $500. A core fee is a refundable, which is a deposit paid until return of the old core.My core fee was never returned. I have emailed and spoken to *************************** mulitple times. As well as her supervisor *******************. I plainly asked for my deposit and repeatedly have been told multiple answers.- "We don't have the core"- "oh, we found it"-"We received a random core that wasn't yours, the paper work doesn't match"-"We found it....the distributor hasn't credited us yet (AER)" (The distributor is AER Advanced Powertrain Solutions APS/AER Core Department)-"the distributor credited the wrong motor company -"We received it but it takes 2 weeks to process....it takes time once we issue the credit once we issue the credit to your bank acct"-"It's been over six months, and your debit bank card is no longer active" Untrue.-"We can only wire you the money and i need your bank acct and routing number....or we can zelle you today but I need the request in writing"When I called back to have the $500 zelled to my account they took the offer off of the table because I mentioned talking to an attorney. *** picked up the core on 10/27/2023, I spoke with the delivery driver and got a confirmation number and the driver gave us sticker showing he picked it up. I have a picture of this. I have a picture of the core boxed that Premier Powertrain sent to us from the bill of laden. I called AER to confirm, spoke to ******* and he confirmed they have the core part. *** stated they had issued the credit to Premier Powertrain, to be credited back to myself. It has been 2 months and I am exhausted with asking for my refund.

• Initial Complaint

  05/18/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On 9/27/2022 I ordered an engine from Premier Power train for ********************************************************************************* one. we installed it. After 20 miles it blew up we sent it back. It was determined that it was ******************* fault. They shipped another motor. We installed it that one also blew up after 20 miles. I shipped it back and want a refund. They seem to think this is a joke or just because Im the little guy and not a big business they can just do whatever they want. Im tired of messing around with them. I just want my money back.

• Initial Complaint

  05/19/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  In May 2020 I purchased a transmission (serial #PXXXXXX) from this firm, with a "no-fault" warranty at extra expense of $200. On Wednesday, May 4, 2022 this transmission failed me out-of-state, 290 miles from my home. I called the only phone number I had (D.M., sales director) @ 15.50 hours, MDT. Left voice mail explaining situation. I called 2 times on May 5, leaving voice mails and so I found a email address and wrote him, again explaining situation. Mr M called me Friday, May 6 @ 15.55 hours-48'05" AFTER my first attempt. I'm told to contact their warranty department. It is now Friday, late afternoon, repair shops closing for weekend. I'm still stranded 290 miles from home, still not knowing what "hoops" I need to jump thru for their warranty as I could not make contact with them (on hold forever). So of necessity, I moved forward had had repair made. May 9, Monday, still unable to speak with warranty department as on hold once again forever, if memory serves correctly this call disconnected after 33+ minutes of waiting. May 10, Tuesday, at 14.51 finally speak with warranty, which transfers me to Claims department. No response. May 11, Wednesday, I call claims and receive claim #XXXXXX. However, they are Advanced Powertrain Solutions, who does the work on products. Premier Powertrain is the vendor (sales).Warranty department sent me back to D.M. for resolution. The last I spoke with Mr M. was May 11 @16.40. I recognize I stepped out of normal warranty bounds as I was stranded from home. Due to his company inability to provide meaningful customer service (which he admitted), I requested his firm provide "participation" in this issue and pay the labor expense for new transmission installation of 8.2 book shop hours at $105.00, I will eat the remainder of bill, $2600+. As he was running late, he said he'd get back with me the next day. I thought his company would like a few days to discuss this case, and decide forward steps. I'm still waiting...

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