Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

TBK Bank, SSB has 27 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • TBK Bank, SSB

      12700 Park Central Dr Ste 1700 3 Park Central Dallas, TX 75251-1517

    • TBK Bank

      309 N Clay St Mount Carroll, IL 61053

    • TBK Bank

      717 16th Avenue East Moline, IL 61244

    • TBK Bank

      100 W Pearl St Lamar, CO 81052

    • TBK Bank

      101 N Main St Hartman, CO 81043

    Business ProfileforTBK Bank, SSB

    Bank
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    TBK Bank, SSB has 27 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • TBK Bank, SSB

        12700 Park Central Dr Ste 1700 3 Park Central Dallas, TX 75251-1517

      • TBK Bank

        309 N Clay St Mount Carroll, IL 61053

      • TBK Bank

        717 16th Avenue East Moline, IL 61244

      • TBK Bank

        100 W Pearl St Lamar, CO 81052

      • TBK Bank

        101 N Main St Hartman, CO 81043

      Headquarters
      12700 Park Central Dr Ste 1700 3 Park Central, Dallas, TX 75251-1517
      BBB File Opened:
      1/14/2013
      Years in Business:
      13
      Business Started:
      11/5/2010
      Business Started Locally:
      7/15/1981
      Business Incorporated:
      1/4/2012
      Type of Entity:
      Corporation
      Alternate Business Name
      • Triumph Savings Bank
      Related Businesses
      Business Management
      • Ms. Gail Lehmann, Operations Officer
      • Mr. Todd Ritterbusch, President
      Contact Information

      Principal

      • Ms. Gail Lehmann, Operations Officer
      • Mr. Todd Ritterbusch, President
      • Mr. Aaron P. Voss, Chairperson/CEO
      • Mr. Brad Voss, Vice President/CFO

      Customer Contact

      • Ms. Gail Lehmann, Operations Officer
      • Mr. Todd Ritterbusch, President
      • Mr. Aaron P. Voss, Chairperson/CEO
      • Mr. Brad Voss, Vice President/CFO
      Additional Contact Information

      Website Addresses

      Industry Tip

      BBB Tip: How to choose a new bank or credit union

      Customer Complaints

      1 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      02/16/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      On February 16, 2024, I walked into a TBK Bank in ******, ******** to check my account balance. I knew I had $280 or so in the account set aside for emergency funds. It came to my attention thereafter that my account was closed due to being charged a service fee of $20 monthly for not using the account; thus, draining the account of those funds. I have had this account for well-over twenty (20) years with what was originally ***************** and now TBK. TBK would not refund the money they had clearly stolen from me. This needs to be resolved or other action will be taken until I am fully reimbursed the funds this bank clearly stole. It does not matter how much time has passed. It was for emergency funds and nothing more. I have a ***********, ******** and *****, ******** address. I receive mail at both addresses. The Aledo address is/was on file with the bank. I never received any mail, telephone calls, or text messages advising me of these fees. I have had the same telephone number since 2003 and is the number TBK had/has on file... as well. Undoubtedly, I was treated as a third class person. On an important note, I am employed with a law firm that has a business account with TBK and has substantial amounts of money flowing into the bank.
      Read More

      Customer Reviews

      1 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Hanna P

      1 star

      08/18/2023

      I would advise not banking with TBK in any capacity. They took over the bank we had taken a loan out with for our business and in the 2 years we have been paying off that loan they have caused us nothing but headaches. Their technology is terrible and constantly leads to transfer errors. Multiple times they would double withdrawal funds from our checking account for the loan payment and it would take multiple days and calls to get this corrected. We were also assured when we took out the loan that there would be no fees associated with the final payment, but not they are adding on "reprocessing fees." TBK makes everything complex, they are outdated, and they are useless from a SMB perspective.

      Local BBB

      BBB serving North Central Texas

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business.