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ComplaintsforTBK Bank, SSB
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/16/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On February 16, 2024, I walked into a TBK Bank in ******, ******** to check my account balance. I knew I had $280 or so in the account set aside for emergency funds. It came to my attention thereafter that my account was closed due to being charged a service fee of $20 monthly for not using the account; thus, draining the account of those funds. I have had this account for well-over twenty (20) years with what was originally ***************** and now TBK. TBK would not refund the money they had clearly stolen from me. This needs to be resolved or other action will be taken until I am fully reimbursed the funds this bank clearly stole. It does not matter how much time has passed. It was for emergency funds and nothing more. I have a ***********, ******** and *****, ******** address. I receive mail at both addresses. The Aledo address is/was on file with the bank. I never received any mail, telephone calls, or text messages advising me of these fees. I have had the same telephone number since 2003 and is the number TBK had/has on file... as well. Undoubtedly, I was treated as a third class person. On an important note, I am employed with a law firm that has a business account with TBK and has substantial amounts of money flowing into the bank.Business response
03/20/2024
Attached is letter to be delivered to complainant. Complainant has been in repeated contact with our organization.Business response
03/20/2024
file attachedCustomer response
04/11/2024
I am rejecting this response because: the business (bank) has not made any attempt to resolve this; specifically, by providing a refund.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.