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Complaint Details
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Initial Complaint
03/08/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I have a 401K and Business Account with ********************** Bank. They are to my business and I was asked to use this bank fro. a company that was helping me with my business roll over.Titan Bank is not attempting to meet my needs as a customer. I am simply attempting to cash checks via online banking and I am unable to so this. I have provided them the information for my DBA business and still the bank doesn't follow through.I have never experienced such poor customer service in my life. I ************* eft the bank 12 messages with no call backs. Have attempted to phone conference with ********************* EVP and he has not followed through in contacting me.All I want to be able to do is cash checks for my business.Business response
06/28/2023
Please find attached Bank response to Complaint.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.