Customer ReviewsforVeritex Community Bank

The worst bank. Rudest employees, treat you like a common criminal. So many other banks that focus on relationship. Veritex does not. Green **** was so much better. Stay away from this bank, focus on a bank that will treat each customer as their only ones. ********************* is the worst of them, was very rude on a phone call with me. Not sure if the employees are trained, but the bank is a disaster.

We sincerely regret to hear about your dissatisfaction with your experience at Veritex Bank. Our aim is always to provide our customers with the highest level of service. Upon review, our risk management team identified activities within your account that necessitated further action. Despite our best efforts to resolve the matter in a manner that would allow us to maintain our banking relationship, unfortunately, we were unable to find a mutual path forward. Consequently, we had to make the difficult decision to close the account.Please understand that such decisions are never taken lightly and are only made after careful consideration, in accordance with regulatory requirements and bank policies that are in place to protect all our customers and the integrity of our banking system.

My husband and I were laid off. We recently tried to defer a payment. Contacted the bank on January 3rd. I was told they would send an email to our loan officer Fred H*****. No word back. I contacted the bank in Houston where Fred H***** is located 6 times. I have sent 2 emails with no response. No phone or email back. We finally ended up contacting the main branch in Dallas. Mr. C*** who is head of the department called and I explained what we were needing to do. He said he or Mr. H***** would contact me the following Tuesday. This is now January 18th. Mr. H***** called and said I would have the paperwork by end of day no later than the following day. No paperwork. At this point my husband left Mr. C*** and stern message. Mr. C*** called back and gave us a piece of his mind. We were told these things take time. They were doing us a favor. Making it sound like we don't pay our bills. He also stated that if we wanted to take our loan elsewhere that would make them happy and us happy. Our original loan was with Green Bank. Vertiex bank aquired our loan. We have never missed a payment ever. I finally received the paperwork on the 21st of January. We got another loan to pay this one off so we do not have to deal with this business again. The rude treatment and non-communication was uncalled for. Of note we were told that customers don't speak to the loan department. Any other information needed please feel free to contact me.

Sincerely,
******* ****

We are sorry to hear about your experience and appreciate the feedback. We truly apologize that our process took some time, and we couldn't be as responsive as usual. We learned that our team member was not responsive due to personal reasons. We do see that there was no negative impact to your account status. We will continue to do better in situations like this in the future.