ComplaintsforContinental Battery Co
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Complaint Details
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Initial Complaint
03/25/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased original SP12-35 battery zero turn cadet mower. I came across your site. Staff at Battery Sharks.com were helpful had a battery and after measuring agreed it would fit. I installed the battery. Around July 2023 I started having start problems. I had to charge the battery. Next use it would not start again. I reached out to Battery sharks in the fall and told them I had an issue with the battery. They said under warranty just snap a picture with a voltage tester. I did not have one, but my battery charger had a needle, and I snapped pictures. Response we prefer tester. I said I had to purchase 1 and was heading out of town for Thanksgiving. I ordered one and did as told when I got home in Dec. 2023. The tester read 12.5. Response was needs to be 12.4 or below? That tester only worked one day. I told person contacting me I would get a new one and test after christmas. I reached out to them around first of year no response. I was not that worried figuring office closed for Holiday. My cadet is large and I have to have repair guy come to my house. Each visit was $100 for driving up before any work. I had to have a tune up, spindle replaced etc. I paid a total of over $500 not including the part for repair. The person doing repair said I think the cables loose on the battery. One week later the mower would not start. I had to pay the repair guy to return, $100 just to drive up. He said the battery is no good. We took it to Auto Zone. Then next to O;******* . ********* said the cold crank amps to low and the battery was no good. I purchased one and emailed BSharks requested refund. I showed on tester 11.9 in pic. I was told, "I was going to give you a refund, our system changed and I can't do it! Get something else. I asked for household batteries. Told don't sell those, but I had them in my cart from your site. Your CS called me stupid! I was not asking for repair cost.Initial Complaint
03/18/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased many continental batteries and was told they had a twelve month warranty. One battery, TM29 was purchased and put on a boat in December of 2023. Now the battery will not hold a charge and is bad. The local contact at continental, ****, will not honor the warranty.Initial Complaint
08/26/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I mailed a package from Paris Tennessee on July 21,2022 to Bozeman,Montana. Was told it would be there by July 26. The package never arrived and I have called several times to find out the status. I have been told many different things as to where it was. I even checked with the ups terminal in Bozeman. After several days the Paris store said they would file a claim and that I would get back shipping plus 200.00 I insured it for which was not enough. Package finally arrived August 22 and the box had been damaged and also an item missing. Now they don't want to pay the insurance or shipping as they told me they would even if it Finally showed up. I have talked to Sam Cross who supposedly owns this storeInitial Complaint
08/26/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
Monday August 15 2022 , my husband paid batteries plus $179. & change to replace the screen on my Motorola g fast. We were told it will be done in 3 days & they would call us. They had 3 days last week plus i waited the weekend. Monday August 22,I called them & was told my phone would be fixed & ready the next day. The next day I went to batterieslus etc, figuring it had been a week & a half lots of time to complete a job that takes a half an hour i was told my phone was next in line of their projects but again I was told it would be done the next day. I am still to receive a call. Today(August 25) my husband went to them,he expressed our disappointment, expressed this is not a good practice in business but again was told It will be done tomorrow. We will wait till tomorrow, I will goo to see if they have fixed my phone. If not I will lodge another complaint with the BBB.Initial Complaint
03/31/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I bought 4 batteries, for my electric vehicle, on 12/03/21. Spent $4000. We had problems charging them, bought a new charger. No luck. Finally determined it was one of the batteries. Brought it back, waited 3 months for replacement. Same problem. Fussed with chargers for a while before realizing it was defective battery again. Brought it in spring of 2021. Ev will not work without all 4. I call, employee is aware of my issue, but not sure what is happening with it, will call me back. No call. Called 5 more times, always friendly, will investigate and call back. Nothing. In the meantime, i have to keep other 3 charged. Beginning of march, 2022, two of remaining 3 batteries defective. I take them all to store, want satisfaction. Manager not there, but on phone with employee, says will make a call and get back with me. Nothing. I don't care if it is same price batteries, i just want my EV to run. $4000 and 16 months later, I cannot even get a phone call.Business response
06/24/2022
Consumer Response /* (2000, 16, 2022/05/27) */ They contacted me and resolved the situation quickly. I just had to speak to someone at corporate. Got full refund.Initial Complaint
10/22/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
In this year i have purchased 2 sets of batteries for my mobility scooter and both times they dont want to grant me my warranty. They say batteries wrk and ive taken them to another battery dealer and they tell me the batteries dont wrk. Ive tried other batteries frm my second scooter and my scooter works. This second time i went the manager didn't even want to help me. He blurred out a cus word and send his employee to help me.Business response
12/16/2021
Consumer Response /* (2000, 6, 2021/11/03) */ The company contacted me. Problem solved. Im happy woth the outcome.
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Customer Complaints Summary
6 total complaints in the last 3 years.
2 complaints closed in the last 12 months.