ComplaintsforRichGirlCo LLC
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Complaint Details
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Initial Complaint
08/04/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I placed my order on 6/24/2023. I finally received my order on 7/24/2023. However, it was not the correct quantity. I received (2) instead of the (3) that I purchased. I reached out to the company on behalf of the issue and have not heard a response. I have left several and have not heard back. As well as my second order placed i have yet to receive it. I have attached photos of my transactions to litigate my case. I am not getting a response from the company and would like assistance in getting their attention in regards to my issue and resolving the matter professionallyInitial Complaint
07/24/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Hello, I purchased 4 orders in the month of April 2023 from the small business by the name of **** ******** by ******************** and only received one of my order over a month ago and nothing sense April 22nd label was created for all orders. I was refunded by cash app for the 3rd order by the remaining 2 big orders made by my bank I received nothing. I have been awaiting over 3 months for response from this owner ********************. I attempted many times to reach out to the owner despite the owner messages saying the packages would update soon. I was given not estimated date and none of the products purchased from this owner was in pre-order. I had no other options after many attempts of automating messages and ignored after some time by to file dispute with my local bank. The despite is till pending investigation with my bank til this date brigade I waited a filed given this person my trust they would ship out my packages. I ordered the remaining 2 orders I hoping to get refunded now for, which on same day a similar time frame on April 14th, *********************** the amount of $316.00 at 1:00 pm for 28 bottles of extra strength hair oils and ******* butters receipt number 1749-3357. The second order in the amount of $91.00 for 10 extra strength hair oils on April 14th 2023 receipt number 1164-9070. I am writing to get refunded or products I order but a resolution in the end. The owner continues to ignore many other like me and start more big sales without any care about the existing customers who havent received any thing sense April 15th date orders placed of this year and remains on label created sense April 22nd unchanged despite the owner posting in her business page to message her. The business is committed to shipping with **** business days but extended longer many times over, by June 8th.The tracking numbers are posted below with labels created and do not move. Order#: ***** tracking#: ********************** Order#: ***** tracking#:9400111206214760793178
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Customer Complaints Summary
12 total complaints in the last 3 years.
11 complaints closed in the last 12 months.