ComplaintsforDallas Botox Barbie

• Initial Complaint

  04/12/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I booked a appointment for a full lip augmentation which is a full syringe, I had a feeling he didn't put the full syringe and he didn't say anything about it until I messaged him about it a few days later, he refused to give me my money back for the remaining filler or put the rest of the filler in at another appointment. On his website itstates a full syringe for that price not for his "services" as he claims the price is for. I feel like I was ripped off and taken advantage of as he didn't communicate any of this to me or barley communicated at the appointment. If he "knew a full syrgine wouldn't fit" then he should of just charged me with a half syrgine and told me to come back.

  Business response

  06/27/2022

  Business Response /* (1000, 10, 2022/05/16) */ In response to the above case, the patient did message me later throughout the day expressing her concerns. It is very true that i uses only 0.8 mls of the 1ml of the filler. In the industry i am this is very common practice. The left over filler cannot be saved as it can culture bacteria and microbes. In addition, the filler and needle is not considered clean or sterile due to the fact that it has touched the patients pathogens. i do charge by service and explained this to the patient. Ive answered all the questions she asked me during the time of her appointment and even informed her and her boyfriend on how to start nursing school and open their own practice since they were very interested. i messaged the patient back and told her what i did was common practice and that i do not save filler since its against the law and not safe nor a technique we use in this practice. in addition, i explained to the patient that since her lips were small and stretched to their full capacity at the time of the appointment; adding filler would have created an issue. adding the rest of the filler could have created an occlusion or created the filler to migrate to an area that is not desired. all this was addressed to the patient when she reached out to me. my number one priority is to maintain my patients safety and that is what i was practicing at the moment. Consumer Response /* (3000, 12, 2022/05/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) I was not informed about any of that at the appointment. He barely talked during the appointment I felt very unheard during the appointment but continued the appointment because I didn't want the be charged the appointment cancelation fee. If he felt that my lips weren't capable of holding a full syrgine he should of done .5 and then told m red to come back and do more once healed. Business Response /* (4000, 14, 2022/05/20) */ In response to the patient. It is standard practice to ask my patients what their goals are and I go from there.I often turn away patients when they have unrealistic expectations. Any questions that were asked are answered clearly before I start numbing for the procedure. In addition to addressing her concerns I conversed with the patients boyfriend and told him how to start in the industry since it was of his interest. I was very talkative during the whole appointment. If I do half a syringe the patient would not be satisfied with the result as there is really no significant difference during the treatment. In addition, doing half a syringe is more costly to The patient than doing one full syringe. As a skilled injector I charge for my knowledge, expertise, and judgment. In my practice and with other injectors one full syringe is used to notice a difference. However the syringe is not fully used all the time, each patient is different. In this patients case she had a lot of inflammation during the appointment and I did not want to risk causing a vascular occlusion. I've never had a complaint with prior patients of mine. This is the first case. As I've mentioned, I charge for the results. In the above statement from the patient she never states she's not happy with the results. Her complaint is that she wants money back for the product that wasn't used. 0.2 is not enough product to make a gradual difference to the lips but it can cause a vascular occlusion causing damage to the patients arteries and blood supple. This can lead to skin necrosis. Often time patients come back and get 3 mls to achieve the results they want. Lips are built over time. I unfortunately cannot give the patient a refund, nor 0.2 mls back since it is discarded after the treatment. In addition the proceder and patient relationship is deforested. What I could do is give the patient a 50 dollar gift card. She is more than welcomed to send me a message since she has my contact info and has messaged me before with questions regarding my services and post procedure. Thank you.

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