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ComplaintsforEuropean Wax Center
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Complaint Details
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Initial Complaint
08/31/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I went & got my first Brazilian wax on 8/26. I had my fiancé's high school football game to go to that evening, I knew we would be sitting right in the sun since we were visitors & I knew I would be sweating. I called the day before my appointment to double check if it would still be ok to get the wax or if I needed to reschedule, they assured me I would be fine; the morning of my appointment I asked not only the front desk lady but also the technician that waxed me if it would be 100% safe for me to get waxed & still go to the football game that evening & be in the sunlight where I would be sweating, both said yes. I got the wax, went to the game but the entire time I could tell how irritated I was down there. I had gone to the restroom & noticed a cluster of whiteheads everywhere down there & was very irritated. I used the serum from the clinic & washed off according to what the technicians told me to do, next morning I woke up & they were extremely red, raised above the skin, looked irritated so I called the clinic & asked what to do. One of the workers told me to go ahead and start using the exfoliating cream that I bought from them, I got in the shower & used a little bit of it because I was still very very irritated & I did not want to irritate it anymore, but I did use a little bit on the areas that weren't too bad. The next day it progressively kept getting worse, I called again & finally spoke to the manager, Jessica, who suggested I use Neosporin at night on them & then continue using the serum in the morning & during the day. It is now 5 days later, most of the bumps and whiteheads have gone away, but I am now finding a couple patches of hair that were not even waxed off. I called & spoke to Jessica again & she told me that I would have to drive back, which I live well over an hour away out of town, and will have to pay full price for a half Brazilian wax. They are a complete unfair Business & I need a touchup with a new technician
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.