Business ProfileforThe Braiding Bar

I booked a hair service with The Braiding Bar on 03/12/2024 for a hair appointment on 03/17/2024 at 12 PM. When I reached out to this company I provided a video of how I would like for my hair to be styled and asked if they have anyone available who can do the service. I was told yes they could do my service and I was required to pay a $25 non-refundable deposit to book my service via Applepay, Cashapp, or Zelle with the remaining balance being $300.00. I made my deposit to hold my appointment date and time. My appointment took over 6 hours to complete with me asking the stylist several time if she was doing my hair correctly because it did not feel like she was which she expressed that she was and I can hear her reference to video I sent several times while doing my hair. When she started on the front of my hair she braided it down and begin to pull hair out of the braids because she forget to leave some out. Afterwards I was only allowed to see the front of my head because they were closed and it was time to go. I went home and looked over my hair and did not like the outcome because it was not what I requested as service. The following day I reached out to the company to express my disappointment with my hair and asked if I could have another stylist fix the front of my hair and I would take the hit on the front of my hair. I was told I would have to rebook with the same stylist that messed up my hair to avoid confusion. When I asked for at least half of the money back to take my business elsewhere I was told they would not do give me anything back. I asked for the owner information and the person told me to get in touch with the owner however I see fit. The page had no information to point me to the owner. Two days afterwards my mother called and was told we are harassing them over $300 and we need to support black businesses better and they laughed and hung up the phone in her face. I had to take the hair down and pay someone else another $300.00 .