ComplaintsforThe Braiding Bar

• Initial Complaint

  04/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I booked a hair service with The Braiding Bar on 03/12/2024 for a hair appointment on 03/17/2024 at 12 PM. When I reached out to this company I provided a video of how I would like for my hair to be styled and asked if they have anyone available who can do the service. I was told yes they could do my service and I was required to pay a $25 non-refundable deposit to book my service via Applepay, Cashapp, or Zelle with the remaining balance being $300.00. I made my deposit to hold my appointment date and time. My appointment took over 6 hours to complete with me asking the stylist several time if she was doing my hair correctly because it did not feel like she was which she expressed that she was and I can hear her reference to video I sent several times while doing my hair. When she started on the front of my hair she braided it down and begin to pull hair out of the braids because she forget to leave some out. Afterwards I was only allowed to see the front of my head because they were closed and it was time to go. I went home and looked over my hair and did not like the outcome because it was not what I requested as service. The following day I reached out to the company to express my disappointment with my hair and asked if I could have another stylist fix the front of my hair and I would take the hit on the front of my hair. I was told I would have to rebook with the same stylist that messed up my hair to avoid confusion. When I asked for at least half of the money back to take my business elsewhere I was told they would not do give me anything back. I asked for the owner information and the person told me to get in touch with the owner however I see fit. The page had no information to point me to the owner. Two days afterwards my mother called and was told we are harassing them over $300 and we need to support black businesses better and they laughed and hung up the phone in her face. I had to take the hair down and pay someone else another $300.00 .

  Business response

  05/08/2024

  The customer's complaint is considered invalid. She expressed dissatisfaction with her hair, which is understandable. Despite our efforts to resolve the issue with her, she declined our services and demanded a full refund. It should be noted that our services are non-refundable, as clearly stated in our policy. Clients have the right to inspect the service provided to them, but they must notify us within 24 hours if they are unhappy with the service.
  
  The customer also involved her mother, who posed as a lawyer and threatened legal action against us. Our owner's contact information is readily available on our website and social media platforms.
  
  According to our policy, clients have the right to inspect the service they receive. In this case, the client inspected the service and later expressed dissatisfaction with the style a few days later. We made every effort to accommodate her to the best of our ability, but unfortunately, we could not reach a mutual agreement. Our stylist was willing to make adjustments to her hairstyle, but the client did not agree. We did our utmost to accommodate her needs.
  

  Customer response

  05/09/2024

  I am rejecting this response because: The consumer provided incorrect information. There is no policy listed anywhere on their Instagram page and the only way to book was via text message. I expressed I did not like the services the next day which I provided within 24 hours of services. The text messages also states that the deposit was the only thing that is non-refundable. My mother never called and stated she was a lawyer but did express that if we could not settle then it will be settled in court which still stands. I did not want services from the same stylist because the stylist has already shown that she was unable to complete the services. I requested for either a another service or at least half of my money back to pay someone else to fix the problem. The person had a very distasteful attitude towards me and my mother making comments about "Black people need to stick together and it's just $300". I made the decision to end all business with them since the trust has already been broking and the person answering the phone is laughing about taking my money and providing me with horrible services. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩