Business ProfileforBrinks Home

SCAM A couple of years ago we had this security company install some motion detectors, and door alarms in our small home. We went to upgrade to get some cameras and also address some technical problems we were having with our system a couple days ago but apprently the distributor or whatever you call it has closed up his shop 45 miles from us and now there is nobody near us. NO ONE can help us with this product that they have installed in our home. Because my husband and I are older (60s and 70s), we are not good at climbing up ladders or very good at technological things, so we really need to have somebody come out for service. We are understand we have to pay for somebody to do this. But the company no longer has anybody that is willing or able to do that. The most they willing to do is to ship us cameras and then FaceTime or text instruction which is totally inadequate for our needs. I could understand charging us until the end of the month or whatever. But insisting on charging us for the entire contract when you dont have people to come out to provide services is unconscionable. We have hired another company to come in and they have removed all of brinks equipment. Theyve also explain to us that theyve gotten many complaints about this company from people going through similar situations. They said that we were actually lucky because apparently this company has a history of putting people off for weeks and weeks and then rescheduling and then just put them off for weeks and weeks and just never sending anybody else so yeah I guess I should consider myself ahead of the game.Shame on them for stealing from elderly people.