Share
![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
Business ProfileforCharter Spectrum
Current Alerts For This Business
According to the BBB Code of Advertising, "If receipt of the 'free' merchandise or service is conditional on a purchase, the advertiser must disclose this condition clearly and conspicuously together with the "free" offer (not by placing an asterisk or symbol next to "free" and referring to the condition(s) in a footnote),... and the "free" offer must be temporary; otherwise, it would become a continuous combination offer, no part of which is free."
Time Warner Cable argued that the claim, which has been used continuously for over a year, is only meant to be a comparative claim to explain to consumers that they will not be charged an additional fee for some HD services, unlike some of its competitors.
However, the BBB explained that the term "free" should only be used to describe a temporary offer to provide products or services, at no cost, which are typically paid for by consumers.
Although Time Warner Cable had discussed the matter with the BBB on several occasions, Time Warner Cable's BBB accreditation was revoked on September 14, 2009 for failure to adhere to the BBB Code of Advertising.
Additional business information
This is a foreign lottery scam and consumers are advised not to participate.
At-a-glance
Related Categories
Products & Services
Business Details
- Location of This Business
- PO Box 650734, Dallas, TX 75265-0734
- Headquarters
- 400 Atlantic St Fl 10, Stamford, CT 06901-3512
- BBB File Opened:
- 6/5/1996
- Years in Business:
- 31
- Business Started:
- 12/1/1992
- Business Incorporated:
- 1/3/2017
- Type of Entity:
- Corporation
- Contact Information
Principal
- Mr. Neil Smit, President
Customer Contact
- Mr. Michael Henry, Customer Care Escalation Manager
- Mr. Neil Smit, President
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.