ComplaintsforDallas Limo & Black Car Service
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/16/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
DLBCS said that I was scheduled for the Supreme Party Bus. On Friday they contacted me and said that they upgraded to a bigger bus with no extra charge. Which I was fine with. But it ended up being the very bus that I initally told them that I was not interested in. So that was problem number one. They did basically a bait and switch. After complaining once we arrived at the venue the driver leaves and did not come back to get the 22 people. I paid to have the bus for 7 hours. I called dispatch to find out where the driver was and they told me to call him. I let them know that he was not answering the phone and they just kept telling me to contact the driver! I had to pay out of pocket again for lyft/ubers to get the guest home from that point! T 1 am in the morning and ******************************* lot. I spoke with Dallas Limo and Black Car Services and they told me that they will not refund any part of the money for the round trip that we paid them for because my guest were rude to the driver. My guest said nothing to the driver. They spoke amongst themselves. When we arrived at the venue I spoke with the driver and asked him if he could contact a manager/supervisor to see what we could do. The driver left with $1100 in cash and we never seen him again. Mind you I paid $360 deposit a month in advance. ! I want at least half of my money back being that I only got a one way trip and paid for round trip. I would have respected him more if he would have told me he was leaving because of the situation and suggest that I call dispatch so I could have started making arrangements earlier ****** than the suprise to go outside after the party and no PARTY BUS waiting! Yelp clearly has the correct reviews for this company not ****** which is what I read. Now everyone is contacting me stating I clearly missed all of the **** reviews. Yes I did!Business response
04/16/2024
Even being the victim of vandalism, we are trying hard to get the justice as we seek the compensation of the physical damage that the customer does to our vehicle, putting aside the mental breakdown of driver which he faced on the day of service because of the customers. They were shouting on him, even some of them saying the words which were beyond the verbal abuse, making a nightmare for the Driver and trauma which leave a scar on his mental health as well.
They owe us $3000.00 because of the act of vandalism and here are the reasons.
1. The radio was working fine, we don't know under what circumstances they were not able to use radio but still, kicking radio to the ground is not the best solution to start the radio, which lead to its destruction.
2. They broke mirror in the vehicle as well.
3. They break the wooden styled Cup holders, placed beside the seats.
Attaching the pictures will be more helpful to give you an overview of the post condition of the vehicle.
Regarding the answer of the claims of customers.
1. Driver was with them the whole time and parked the vehicle nearby whenever they make a stop. It's a wrong claim that they need to find the driver.
2. They release the driver on their own before reaching the last destination, Driver was with them will the last stop, only before the destination was released by them.Customer response
04/16/2024
I am rejecting this response because:
1. The company is lying and the bus driver is willing to speak up on it. The bus was a piece of junk with nothing working when it drove up! And like I stated it wasnt the bus that I was supposed to have in the first place. And why would we release the driver? We had 22 people that was transported to the venue.
Customer response
04/16/2024
This is what I ordered. Why didnt I get what I ordered?Customer response
04/16/2024
This is what I ordered. Why didnt I get what I ordered?Customer response
04/16/2024
This is what I ordered. Why didnt I get what I ordered?Customer response
04/17/2024
The things never worked on the bus at all. As you can see no screens are on. There was no music. Nothing worked. The bus looked as though it had been spray painted.Initial Complaint
03/08/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On December 18, 2023, I booked a one-way, 30-mile service with Dallas Limo & Black Car Service (DLBCS) for me and my fianc to be picked up from our wedding location to be taken to our honeymoon hotel. We were quoted a $235 flat fee, and one of my parent's best friends pre-paid the $235 flat fee + $47 for gratuity totaling $282. His credit card was charged, and DCBCS sent me the invoice. On the day of the wedding, the driver arrived 15 minutes earlier than our 8:30 p.m. appointment time. We came out at 8:30 p.m. and left before 9 p.m. The driver dropped us off at the hotel and left. Forty-two days later, DLBCS charged my parent's friend an additional $60 for a "wait fee" + $59 gratuity and sent me another invoice. I contacted the company and inquired about the additional charges. They said they charged us because the driver had to wait on us. I told them we were charged a flat fee and their wait fee was not communicated on the invoice or on their website. I requested a refund, but they have yet to issue one.Business response
03/09/2024
Hello,
In response to the dispute that is filed against us, You can see in the Screenshot (1) that the passenger was wanting the refund of $60 and not the whole amount.
As per the attached screenshot (2) We have tried to represent that our driver picked the passenger at 8:53 pm and the commited pickup time was 8:30pm so we need to charge the passenger for the wait time as per our company policies.as you can see in the screenshot (3).
Thank youCustomer response
03/11/2024
I am rejecting this response because the agreement on the invoice was for a flat fee not a prorated, quarterly, or hourly fee. Also, if the "wait time fee" is a part of the company policy, then it should have been disclosed on the invoice at the time of the booking and on the company website. Furthermore, if there was a requirement for an additional charge, it should have been done in a timely manner, not forty-two days after the event. Lastly, the company should not have adjusted the gratuity as it is not a part of the wait time fee. Therefore, I am requesting a refund of the $60 wait time fee and the adjusted gratuity $12 fee for a total of $72.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.