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ComplaintsforThe Joint Chiropractic
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/18/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
i have been charged three times for service i didn't give permission. i had spoken to someone, which was at another location. i found out it was at a different location to resolve this. which was never taking care of. i spoke to a female there and she said she spoke with the manager and i would get a call later that day. so saturday i called back and the lady told me that they will not give me a refund nor can i use what i was charged for. there was a gentleman there before me and he was charged seven times. i was not aware i had to cancel the subscription two days before. i'm still having problems walking and other health issues. i lost my job and i cant afford for them to take my money.Business response
09/14/2022
Business Response /* (1000, 7, 2022/08/08) */ Patient has been refunded 3 months as requested. The patient signed up for a membership that requires a single step to cancel, which was not performed. However, from a customer service aspect, the refund has been processed.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.