ComplaintsforClark Firm PLLC

• Initial Complaint

  03/12/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Hello,Im filing this complaint because I first spoke with ****** at Clark Firm on October 24, 2023 and discussed having their help to obtain the remaining amount of an outstanding invoice due to being accused of burning out a piece of machinery and being charged for it by the company. We agreed to their terms and paid ***** to the Clark Firm on October 31, 2023 as they agreed to file a dispute to withhold any machinery that was worked on until we received the remaining balance. She did also mention we would have to give them 30 days to respond and I have contacted her via telephone and spoke to her once but since then I have not gotten a response when trying to contact her via email. we have waited to be updated and would like to know what is going on and hope to solve the issue for everyone. Documents provided to show what has been done if anything would be appreciated as well. If efforts have not been done we would like to end our association with the Clark Firm and would like to be refunded.Thank you for your time,*********************************

  Business response

  03/22/2024

                                                                                                                                               ***********************************, Attorney
                                                                                                                                             ****************************
  ****************************************;                    ************/Tel.                                       
  Suite 415                                       ************/Fax                                      
  ******, ***** 75231             www.dfwlaborlaw.com                                               
  
   March 22, 2024
  
  
  
  Better Business Bureau
  Dispute Resolution Department
  
  RE: ********************************* COMPLAINT
  
  To Whom It May ****************** are in receipt of your correspondence and wish to respond.  ******************************* contacted the firm in October of ************************************************************************************ ***** and a potential lawsuit against a gentleman who he trained and then subsequently used Mr. ******** training to compete against him.  The priority at the time of the initial consultation was around getting reimbursed for the work that he had done. He signed our letter of engagement and paid the $2,500 retainer which was deposited into the firms trust account. The the firm gave ****************** two additional phone consultations with each ranging between 45 and 90 minutes in length, and ****************** was only charged for one initial consultation (fee of $500 per one hour consultation), however, the two additional consultations were not charged which would have resulted in a $1,500.00 invoice.
  
  ***********************************, began having phone conversations and email exchanges with ****************** and his employee Virginia.  The first invoice we sent was on November 7, 2023.  The original amount of the invoice was $1,300.00, however, the firm extended a courtesy discount of $150.00, leaving him with a net invoice of $1,150.00 which was deducted from their trust funds.  ************************** wrote the demand letter and ****************** was subsequently contacted by the defendant with an offer of settlement which ****************** accepted without first discussing the matter with **************************, though he indicated he was happy with the settlement. 
  
  During the two-month period we were working on this, Virginia was calling incessantly (4 5 times a day) until finally ************************** told her that phone calls get expensive and ultimately, ************************** did not record all of her time to keep the costs down.  ************************** spoke with ****************** and ******** about the potential lawsuit against his former employee, however, upon investigation, there was not enough evidence to establish that the gentleman had adequate assets that would warrant going forward with a lawsuit. There was a discussion about the potential defendant keeping assets in his familys name but no additional evidence related to their whereabouts and/or assets was ever established. The matter was turned over to the firms investigator but because of the gentlemens name being so common, she was unable to find anything substantively helpful to the case. ************************** and ****************** were aligned on keeping costs low and about not spending money on a lawsuit against a judgment proof defendant. Our second invoice was sent on December 6, 2023 in the amount of $800.00 which was deducted from the trust funds and no further communication has taken place.  At that time, ****************** had $550.00 remaining in trust funds which was returned via **** this week.  Likewise, we will withdraw as counsel.
  
  Hopefully, this will fully answer the complaint that has been filed.
  
  Thank you,
  
  
  ***********
  Chief Financial Officer

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