ComplaintsforCovid Testing Addison
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Complaint Details
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Initial Complaint
02/18/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
this is an online only business. We were looking for covid testing and the covid test should have been free to us by supplying our credit card info, which we did. We booked online which is the only option. after testing we were billed $89. to our credit card. after multi phone calls to the testing site and our insurance provider, we have discovered that this company is a 3rd party which only schedules the test and they tell me that the admin and booking fee is $89. Their website and online scheduling implies that the test is free with proof of insurance. but this seems not to be the case. No one has filed a claim to our insurance Co. covidtestingaddison is their website. their phone # is 800-464-1374, only email provided is info@covidtestingsupport elitemed laboratories is the company that did the test, their phone # is 972-338-9147 and this company told me that covidtestingaddison is a 3rd party company and I have to try to get a refund from them and ask then to submit claim to my insurance company. when i called covidtesting addison, at 800-464-1374, she informed the $89. charge was admin and booking fee, and if i wanted a refund my only option was to send email to info@covidtestingsupport, they have no phone # to talk to a person about the charges. All of this seems so wrong, it seems to me this company is taking advantage of the covid crisis to make $$, so i have decided to file this complaint to the BBB, hoping you can help me, and to warn others thinking to use this company to think twice before scheduling a covid test.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.