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Complaint Details
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Initial Complaint
07/29/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I attempted to purchase a dress from the Dallas location and the zipper was broken prior to my attempted purchase. I paid for the dress contingent on it being repaired and completed by the time of my event. I never received the dress. When I contacted them twice, once they needed to find the dress, and the second time they said they would start the repair and contact me. That never happened. I never received the dress I paid for. Your store refuses to return me the funds for a dress they never provided. They cant provide any date they tried to contact me. and had the nerve to tell me I should have come to the store every time I went to the grocery and checked on them doing their job. I will be seeking legal counsel against this company. *** Retail Services LLC, Dana A ******, and Gary ******.
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This business is not BBB Accredited
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.