Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/30/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I prepaid for a for the use of a golf cart for 12 months and have subsequently terminated the agreement effective 9/30/24 and the company Chief Legal Officer and Chief Membership Officer are refusing to prorate a refund me for unused time. I will only have used the golf cart membership for 6 of the 12 months and believe they should in good faith refund a customer who is no longer using a product and has terminated their agreement with a company. Furthermore - the company deceptively convinced me to join the club last fall and they failed to disclose that there was a large course renovation that would be starting eminently. I've not had the benefit of 100% usage of the club, its only been 85% and they should refund me and all members a prorated monthly amount because of this

• Initial Complaint

  Date:05/02/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *********** (address is ********************************************), a business by Invited (formerly Club Corp), updated their service charge for food and beverage purchases from 22% to 23% early 2024 (unsure of exact date). The managers have acknowledged this change and the *** systems automatically charge the extra 1%, but the credit card receipts the customers are supposed to sign explicitly state there is a 22% service charge. I have brought this issue to the attention of the managers, who have acknowledged the error, yet no updates or changes have been made to reflect this increase. This has been going on for a few months now. I have attached 5 pictures of receipts between March 31, 2024 and May 1, 2024. By not updating the receipt, patrons are under the assumption they are being billed for a 22% service charge, but this is not the case. I have witnessed many customers be defrauded by this blatant negligence and I have been unable to get this charge reflected, despite many verbal complaints to management.I am requesting that the 23% service charge be reflected on the receipts and all uniformed overcharges to customers be rectified and the club be sanctioned, if at all possible.

• Initial Complaint

  Date:12/25/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was offered to play at the ********* golf club by a member whom often invites me to play. The female membership manager came out onto the driving range in front of everyone and told my host that I had exceeded my number of guests rounds and was not allowed to play even after we checked in and paid. I understand the policy of limited guest rounds. Had this manager informed us in a discreet manner after our round that I had exceeded my guest plays, we would have been completely fine and compliant. But to run me off the property in front of my host and all the other members is one of the most disrespectful and unprofessional acts I have seen by a manager in a while.

• Initial Complaint

  Date:09/14/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In July of 2023 we asked to dissolve our club membership with ********************************/******* Clubs due to several issues. Below is my email to one of Clubcorps employees: Despite this email, Clubcorp continues to knowingly overcharge us, regardless of the lack of proper amenities, breach of contract, and lack of service provision. Dear Mr. ************ you for your time today.As per our conversation today around 3PM the following transpired and were discussed:-I stated multiple times that the structure at The Hamlet was unsound and unsafe, especially in what I believe is called the ballroom/large dining area. As stated there is a wall in that dining area which is shaky and not structurally sound which poses a potential risk to membership, events, guests etc.-I stated multiple times that the pool was unsafe due to lifeguards being on their phones which puts the safety of children at risk last year and this year. Last year was particularly bad and this year there are still problems which I have had to point out.-I stated that the building is not secure ie not all areas of entry and exit can lock. Heres why this is important-Should an outsider gain entry to the Hamlet building with the intent to harm members-it would put members at unnecessary risk.-I stated inappropriate treatment of guests at the Hamlet ie inappropriate treatment of children.-You accepted our membership resignation during our phone call -I stated that we were overcharged and not being credited back appropriately.-There are several members of Hamlet staff that are rude to members and not respectful. I mentioned some but not all instances over the phone -Lack of service provision overall -Lack of appropriate building structure in member-used spaces.Our issues with the Hamlet have been pervasive and the service provision has been inadequate.There are several foreseeable dangers here which could cause unnecessary and undue harm to membership.*************************** ************

• Initial Complaint

  Date:02/28/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1. I joined ***************** **** which is managed by Club Corp/Invited less than a year ago with the understanding, and documentation, that the dues would be $460.00 per month plux $55.00 per month for Xlife. There was nothing in the contract or bylaws about an added cart fee. In a conversation with the membership director prior to joining, it was confirmed that the monthly fee included the use of carts, no food minimums, or other additional fees. I have documentation and a witness to support this statement as fact. After discovering the added cart fees I spoke with the membership director and expressed my desire to resign. He offered me 6 months of "free carts" as a trial to see if I would change my mind. After 6 months I discovered additional misleading behavior and decided I did not want to be part of an organization that intentionally misled members. I spoke with the manager of the club and gave him an opportunity to rectify the situation. He offered an additional 3 months of "free carts". I refused and requested my initiation fee of $2,706.25 (including tax) be returned. 2. In addition to being intentionally deceived about the cart fees when I signed up, I was also misled about Xlife benefits. I was given documents that listed courses that were available through Xlife. I booked a tee time at one of the courses through the app but when we arrived, we were told they did not participate in that program and we were denied access. After doing some research we discovered there were several courses advertised as being a part of Xlife that denied us a tee time. There are attached documents including my final demand letter to the general manager, a copy of the contract, and a copy of the bylaws. Additional documentation can be provided as requested.

• Initial Complaint

  Date:01/24/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Upon joining the ******************************, their membership co-ordinator (***********************************) told me that although there was a loyalty agreement of $500 should the membership end prior to one year - there were exceptions when the loyalty agreement does not apply. I asked if that included moving out of state, she replied "yes." When we cancelled our membership because we were moving to another state, I was told by ********************* that **************************** was no longer with the company and we would be required to pay the $500.Current Contact Person: *********************** Member Experience Coordinator a: ******************************************************************************* e: ***************************** w: clubsatstonebridgeranch.com o: ************

• Initial Complaint

  Date:07/18/2022

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Due to the design of the Jack Nicklaus golf course and the change in technology in golf club design, average club golfers now are hitting my house causing damage all the time. I had contacted the Golf Director of The Hills Club of Club Corp, Aaron C***** and he advised that he would discuss with the Jack Nicklaus Design team and see about resolving the issue. This went on for a year with me continuing to ask the status and then he left the club. I then contacted the new golf director Tomas M**** who has advised that there is nothing he is going to do about it. It is a safety hazard as well as continuing to cause damage to my house with repairs over $10,000 with repairs still needing to be done. The club continues to make money from guests fees and providing alcohol, which then these same individuals are the ones that are the usual people who hit the house and say it is the golf courses responsibility.

  Business Response

  Date: 11/04/2022

  Business Response /* (1000, 9, 2022/08/23) */ The Hills of Lakeway is in the process of reviewing Ms. *********'s complaint about damage to her home due to errant golf balls. The Hills of Lakeway takes complaints seriously and seeks to be a good neighbor to the homeowners that border its property. The Hills of Lakeway also informs its members that it is each golfer's responsibility to compensate homeowners for property damage that the golfer might cause. The Hills of Lakeway welcomes its neighbors to plant trees or erect fencing on their property to obstruct errant golf balls from entering these neighboring properties. Unfortunately, the trade-off for owning a home that borders a golf course is that errant golf balls might enter the neighboring property. Still, The Hills of Lakeway has clearly communicated to its membership that golfers are responsible for any property damage they might cause with an errant shot, and The Hills of Lakeway will continue to investigate and address Ms. *********'s complaint. Consumer Response /* (3000, 11, 2022/08/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) While I appreciate the response, nothing is being done to my knowledge. I have erected trees all along the fence line and have them injected to grow taller every year. If a Pro from the club is a person who has broken a window, then the design needs to be addressed. I am a member of the club and I have never been told that it is the golfers responsibility, as well as the scorecard no longer states that it is the golfers responsibility. I have personally spoken to several of the.male golfers who hit the house ( to date it has never been a female) and they are adamant that it isn't their responsibility. So, the statement that The Hills of Lakeway tells members and guests that it is their responsibility is not happening. I have not been contacted by anyone from the club and as noted in the original complaint, I requested action from them and was told by the head pro he would do nothing about it.

• Initial Complaint

  Date:05/24/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ClubCorp is a member service that provides access to clubs thorughout the world. As of October 2022, ClubCorp changed my policy without fully detailing the changes that would commence and increased dues without notifying. Types of changes included; no longer access local areas, removing any benefit to me nearby. Making their membership solely a "travel benefit" without inquiring whether members agreed to changes or would see benefit to these changes. Increased dues at every club throughout my membership. Removed benefits without disclosing me. Changes continue to be occurring even though my contract was signed and agreed upon terms dating to 2.5 years ago without warning. I am learning of new changes every so often by me asking the questions versus me be informed.

  Business Response

  Date: 08/17/2022

  Business Response /* (1000, 9, 2022/07/08) */ As an initial matter, please note that Mr. ****** ****** is a member of Memorial Stadium Club Management Corp. d/b/a The University of Texas Club ("UT Club") in Austin, Texas, which was erroneously referred to as ClubCorp in Mr. ******'s complaint. UT Club does not have a golf course and participates in a reciprocal benefit program administered by ClubCorp USA, Inc. d/b/a Associate Clubs International ("ACI"), which provides dining and golf benefits among hundreds of participating clubs nationwide. The terms and conditions of the program, which were communicated to Mr. ****** when he initially signed up, disclose that the benefits and terms of the program may be modified at any time and that all benefits are subject to availability. Golf rounds have increased significantly at many participating country clubs over the last two years. While tee time access has always been prioritized for each participating club's own members, the increase in golf rounds has resulted in less availability during peak playing times for network users like Mr. ******. While Mr. ****** was not specific in his complaint, I understand he tried to walk on at an Austin area course last summer, and the club did not have any available tee times. It's certainly possible that playing without a reservation was permitted in the past when a tee time happened to be available, but ACI's terms have always required reservations in advance through their ClubLine reservation system. I understand Mr. ****** had provided notice in December 2021 that he wished to resign his membership at UT Club, but then changed his mind and chose to remain a member. To the current UT Club team's knowledge, he has not raised any concerns since 2021 and without more specificity, it is difficult to address his remaining complaints to the BBB. Notwithstanding, as a relationship-based business, we certainly want our members to be happy. We regret that Mr. ****** has not enjoyed his membership and he remains free to resign at any time upon 30 days' written notice to UT Club.