Business ProfileforWaterproof Dallas

On 3/25/23, my party and I arrived at Waterproof. I was told that the minimum for our bottle service would be $1,200. When I saw the server for the first time, I asked her to let me know how the tab was looking because once we got close to the minimum, I was going to ask everyone to open their own tabs instead of charging my card. At that point, I was informed that the minimum was and always has been $2,000. And even after asking for updates on my bill, no one kept me apprised so we went way over the amount we had planned for this event. We had calculated everything out beforehand to get it all taken care of so we could enjoy our night without stress. This place absolutely ruined that. They sent me an email 30 minutes before my reservation to let me know it had been cancelled. When I called, it wasnt cancelled, but from a place expecting you to pay so much money and provide premium service, it already was starting off poorly. We arrived a few minutes late, but we were not greeted by our server for almost an hour into a 2 hour reservation. I also have a friend who went to this place back in 2021 and her price was changed to much higher the night she showed up for her reservation, too. Im attaching an email between Waterproof and a different friend who I planned with for 3/25/23. We ended up with 20 instead of 16 people, so I understand theres a price difference between the email and my final quote. But to jump from $900 to $2k for 4 people? They only ever talked money with me directly over the phone, even though I kept asking to pay over the phone or digitally before that night. My friends minimum charge was raised $300 when she walked in the night of her reservation, and mine was raised by $800. They would not communicate with me over email, only over the phone. I am not asking for my friend to be a part of this case, only to provide information that this has been done before. My party had our reservation on 3/25/23, and our party size was 20 people