Business ProfileforMaster Tech Service Corp

I had a new condenser unit and air handler unit installed in June of 2020. Everything seemed fine at the time, and I was happy with my service. Two years later in May of 2022, I started having issues with the unit not cooling appropriately. MasterTech was called, and when the technician arrived, he informed me that I did not at the time have a labor warranty and offered it to me before inspecting my unit in case there were any major issues. I paid the $960 fee, which I was told would include 10 years of labor warranty, as well as 10 years of bi-yearly maintenance (both retro-dated to the time of my original purchase) from MasterTech. Minor repairs were needed at this time (sensors needed replacing IIRC), and I once again remained happy with my service. In May 2023 I once again started having issues with my unit not cooling properly. I had been informed by a third party company that they would be taking over MasterTech's maintenance contracts, since MasterTech was no longer operating in this area. Maintenance was scheduled with the third party, and it was determined that there was a leak in the refrigerant line, along with significant damage to the air handler, "likely during installation" (please see attachments). The third party requested approval from MasterTech to cover the costs to repair their poor installation, but MasterTech denied the request. I asked MasterTech about the labor warranty I purchased in May of 2022, but was told that my purchase was explained to me incorrectly, and that I had only purchased the maintenance plan, and not the labor warranty. I demanded to know how MasterTech could refuse to cover the damages that they were responsible for, and was not given an explanation other than, "this decision came from the owner." I have since covered costs out of pocket for short term repairs but have been informed that due to the damages to the air handler, a full replacement will eventually be needed. Never been more disgusted with a service company!