ComplaintsforCommercial Flat Roofing Of Dallas
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Complaint Details
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Initial Complaint
02/10/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On 4/20/2021 I entered into an agreement with Commercial Flat Roofing of Dallas due to leaks I had at ***********************************************************************. I paid 8000 for the company to apply their APOC T4 Hot Mopped and Leak Barrier Roofing System and to build up areas of puddling in the roof to encourage proper drainage. Within a few months all spots were leaking again, I called **************** and he promised to come out and take a look. On two separate occasions for scheduled appointments, he simply has not shown up and is currently not responding to my calls or texts. Due to the continued standing water there is additional damage and soft spots on the roof. An inspection with walking has caused additional leaks. I am in a very dangerous situation and it is impacting the occupants in the building damage to drywall I may have issues with mold. Additionally, the agreement was to come with annual roof inspections which has not happened despite my requests.Business response
02/14/2024
She needed a new roof and did not want to pay for it we did the roof repairs 7 years ago. The ponding water happened after she installed a heavy hvac unit that made her wood decking cave in we told her that the decking needed to be replaced she got upset because we couldnt fix it for free.Business response
02/26/2024
She needed a new roof and did not want to pay for it we did the roof repairs 7 years ago. The ponding water happened after she installed a heavy hvac unit that made her wood decking cave in we told her that the decking needed to be replaced she got upset because we couldnt fix it for free.Customer response
02/27/2024
I am rejecting this response because:I am offended by the Vincents reply. Either he is confused or flat out lying. This work was done in April of 2021. Roof HVAC units were installed around 2018. Please see confirmation where I shipped payment and signed contract to the owner. Both dated April 2021. The contract contains helpful images.
I have also attached the contract which comes with a 15 year guarantee, and annual roof inspections.
Commercial flat roofing was hired to install their Leak Barrier Roofing system and build up pooling areas for proper flow of water off the roof. ***** continued after his repair as did pooling.
He has never conducted an annual roof inspection and in fact has no showed for scheduled appointments and has overtalked me when I told him the same leaks are occurring - he blamed a storm without inspecting.
Water is still pooling impacting the integrity of the roof. I am experiencing more leaks throughout the building causing damage to drywall, flooring and furniture.
my tenants and their customers are impacted by puddles and buckets inside the building.
the owner has not responded appropriately other than asking me to remove this BBB inquiry to get on the schedule.
Ann
Business response
03/01/2024
She is lying she does not want to pay for a roof replacement the roof was over 25 years old the decking needs replaced. The weight of the **** caused the decking to push in because it was eroding. She dont not want to pay for the proper installment.Business response
03/01/2024
She is lying she does not want to pay for a roof replacement the roof was over 25 years old the decking needs replaced. The weight of the **** caused the decking to push in because it was eroding. She dont not want to pay for the proper installment.Customer response
03/01/2024
I am rejecting this response because: The contract has the details including date signed and guarantees. Also attached the shipping tracking which is also dated where I sent payment. Facts dont lie.
Initial Complaint
03/17/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
We spent $16,237.50 in October 2021 for roof repairs. They have come out 1 time to look at leaks and the problem was not fixed. Warranty is 15 years with twice a year visits at no charge. That does not happen! Evidence of emails is attached.Customer response
05/03/2023
The company came out and made the necessary repairs to our roof and we have not had any leaks. You may close this complaint.Customer response
05/12/2023
The company came out and made the necessary repairs to our roof and we have not had any leaks. You may close this complaint.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.