ComplaintsforFreeman

• Initial Complaint

  06/15/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  ******** with All My Sons Moving Company quoted me a price of $181 per hour with $100 down. They called me the day of, to tell me a guy had a family **************** would get someone there but no time frame. 4 guys showed up. You can hear them banging things around, but by then I was just happy to be moving. Moved 2 bedroom apartment, into another 2 ************** than 10 miles away. I was charged for almost 4 hours of labor. They charged me $138.99 worth of gas, travel time $209.00 & labor $783.75. Oh $4.95 per roll of tape that the guys were using like it wasn't nothing. Move said well you're paying for it anyway. They put a gash in my dinning room table, busted a foot on my sofa, put a huge hole in my son's dresser, scratched up door frames of new place, dropped ************ shredder in the ********** missing 2 bathroom rugs. The 3 forms they emailed me, 2 is not my signature. Someone else signed it.

  

  Business response

  06/15/2023

  Hello - we once again are receiving messages about a company that is not us.  This is clearly about a moving company, not Freeman.  Please review your routing system and ensure that the only messages you are asking us to respond to are about our company Freeman.  I must receive 5 of these a year, all about a moving company that has nothing to do with us.  Thank you.

• Initial Complaint

  02/24/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  When you place an order with Freeman, they give you an option to choose payment method & when they should expect payment. I ALWAYS choose papercheck as it is against company policy to use our corporate cards for this merchant. Freeman however makes you provide card info in order to move forward. I give them my corporate card info with the intent to cut a paper check well before payment is expected. That being said they still charge my card EVERY TIME weeks before the anticipated/expected payment date. I have worked with *************** for every refund and every time she offers an apology, claims to have made company directors aware and has implemented training so that it doesnt happen again, and yet it happens EVERY TIME. I have to beg for my refund. If I do not get my refund within a month, we are likely to be audited and found out of compliance with company policy due to card charges- and this is a major issue. Everytime I try to contact them, no one knows how to handle it. I am literally on a **** right now with a person named ******* and this was her response: ******* 02:35 pm So I was just informed that we can not issue the refund until the check is processed to us first and because you didn't advise us not to charge the card they automatic charged it but once the check clear they will issue a refund. THEY ARE HOLDING MY MONEY HOSTAGE BECAUSE OF THEIR MISTAKE!!! I have an automated email FROM FREEMAN stating that they are not expecting payment until 3/10/23 in the form of Papercheck & I was charged 2/24/23. Also, when I placed the order I put in the notes "DO NOT CHARGE CARD" and they are saying they wont refund me bc I didnt put that in my notes- which I absolutely did but this shouldnt even be a response. ******* even states that the notes were placed on card ending in **** which was the card that was charged (refer to ****).

  

  Business response

  03/22/2023

  Business Response /* (1000, 5, 2023/03/13) */ Customer does not have terms with Freeman. They are indicating that they want to pay by check, but it is taking them up to 4 weeks to send the check. Our standard operating procedure (SOP) is to charge the back up card on file if a check is not received by show open as all services have been provided at that time. If customer wishes to continue to pay by check, we just need to ensure that it is received prior to show open (ideally ASAP) to avoid her credit card being charged. She can also work with finance to apply for terms to allow for the 30-day window they seem to require. Complete details of Freeman's payment terms can be found at the following link: ************************************************************************************************** Please let me know if more info is needed.

• Initial Complaint

  02/17/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  As an exhibitor at the IBS show in Las Vegas, stationed at booth #SU560, I was unjustly charged by Freeman for a service that I did not request. Despite my efforts to collaborate with Exhibitor Support, the issue remains unresolved. I was charged with 02/02/23 $532.38 02/15/23 $189.25 02/15/23 $5,615.60 for the services that I did not order.

  

  Business response

  03/06/2023

  Good morning. I apologize about the late reply as I have been out unexpectedly. I have requested backup for all conversations and need to review more thoroughly tomorrow when I am back in the office. I will submit our official reply by end of day, Tuesday, April 7.

  

  Business response

  03/16/2023

  Unfortunately some of the details that were shared do not match the details of the event.
  
  In regards to the outbound transportation charge, it is each customer's responsibility to turn in their outbound paperwork, not Freeman's.Every customer requests and submits the completed forms during move-out to indicate their shipment is ready for pickup by their designated carrier. At the same time, each outside carrier must check in at Freeman's designated marshaling yard and provide all booth numbers they are picking up shipments for. His stated carrier unfortunately did not check in with Freeman for his booth number, thereby never having his shipment's paperwork matched with that driver. In these instances, when the driver has not check in by the deadline during move-out, shipments are rerouted onto Freeman's carrier to their final destination. (See attached internal notation from Freeman's system outlining this situation).
  
  In regards to the other charge, there are certain actions that cannot be done by customers due to safety and union jurisdictions. These charges fall into this category. As a reflection of customer service, we refunded the dismantle charge as outlined above, but the install is valid because the work must be provided by Freeman's labor teams..
  
  Please let me know if you have any further questions.
  See Attachment/File: BOOTH SU560 outbound notes.pdf

  Customer response

  03/19/2023

  (The consumer indicated he/she DID NOT accept the response from the business.)
  Initially, I completed the necessary paperwork provided by my carrier and prepared the shipment for pickup by the assigned driver. However, the driver was refused access because Freeman intended to charge me more than 3 times higher price than my carrier for the same freight.
  
  Regarding the data line connections, I did not request the electrician's services, yet I was charged for installation, one hour of labor, and dismantling. Although they refunded me for the dismantling, they still owe me for the installation and one hour of electrician labor, as well as the difference in freight cost. It's important to note that I did not authorize the installation, and if I had not signed the paperwork, my power could have been shut down.
  
  As my business has just begun, I require support from Freeman rather than being overcharged. I would be satisfied if I were charged fairly and any overcharges were refunded.
  See Attachment/File: 2058601 shipping label-purple-dark-2up ibs 2023 las vegas convention center ltl-to show inb

• Initial Complaint

  01/18/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  We used Freeman for labor at a trade show in November and they require pre-payment, which we completed on October 5th, well in advance of the show. We reached out after the show on November 17th to get an invoice corrected and to request a statement as we believed there was a significant credit balance on the account. The invoice was corrected but a statement was unavailable as all they have are random invoices with no payment / credit information. I completed an audit of the payment sent and invoices billed out and came up with a credit balance of $12,897.02. They agreed that this was the balance they saw on the account on December 7th and requested their refunds department to issue a refund. I have now followed up multiple times and have been told the refund is in the "approval" process, but waiting over 6 weeks after their own confirmation of the overpayment for this 12K is ridiculous at this point. I asked last week for a payment status or that we would have to lodge a complaint with the BBB and still have not gotten a status report. We request immediate payment of the credit balance.

  Customer response

  01/20/2023

  We did receive a check, it was made out to the wrong company. However, someone did contact me and we worked through the issues and hopefully have resolved it for any future shows.
  I appreciate that they reached out and we were able to come to a solution.

• Initial Complaint

  09/01/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Freeman solicited us for a list of supposed attendees for an upcoming Conference (SouthWest Dental Conference or SWDC). Invoice was signed and remitted to Freeman Lead Retrieval Services on 8/2/22, and a check was subsequently sent digitally on 8/10/22. We paid $750 for a list of about 4,700 dentists. reference number FLR 9495-MG-22 numerous email exchanges promised us a verified email list that we wouldn't have any issue contacting, as they all supposedly confirmed being contacted by companies for products and services. we were assured before purchase that we would have no issue so long as we used a reputable emailing service, and we informed them that we would use MailChimp to which they responded would serve us well, and again without issue. however, upon uploading the list of emails, the MailChimp gave a warning that the list was flagged and that it would likely result in complaints against us. we didn't even upload the full list. when i tried to discuss this with the rep, they informed us that other clients never experienced such issue and stopped responding altogether. i believe they falsely advertised the product that they were selling, and it is unethical to deny any possibility of coming to an amicable resolution.

  

  Business response

  11/08/2022

  Business Response /* (1000, 5, 2022/09/16) */ We appreciate your patience. We are looking into the details of this complaint and should have our formal response in the next few days.

• Initial Complaint

  08/30/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  On 26th of April, 2022, was the HD EXPO 2022we had booth #2843. The Expo was scheduled to last for three days as it terminated on 28th April, 2022. as the show regulations we could not carry its own goods and items from truck to booth, or from booth to its truck.Freeman offered their services to handle the items for display by carrying them from the truck to the booth at the beginning of the Expo, and similarly carry the same items from the Plaintiff's booth to the Truck at the end of the Expo. The services offered by Freeman were contracted at a premium fee of $1,000. At the end of the Expo, We packed up its goods and items that were on display in three pallets. The goods and items included four pieces of artistic created ******* Furniture, which is one-of-a-kind pieces. Each piece of ******* had real leaves and branches. We ordered a trucking company to transport the goods to our showroom. It was at this time when the truck had arrived and the Freeman only handed over ONE (1) pallet from the booth #2843. FREEMAN not only failed to deliver two pallets but the two pallets disappeared and WE was unable to locate the other two pallets. These types of furniture are of high value as they are unique and require rare technical skills to craft a single piece. The value of this items was 15,800.00 we showed the pictures of the booth with the items, we asked Freeman to search for it but never found it, they gave us a claim form to claim their insurance that we filled with them, after 2 months waiting for no good reason Freeman decided without any good reason not to pay us, they told they are not responsible for losing items after the show, evan you not allowed to be on site overnight till the truck come as you have to leave the site 8 pm this is a real crime they charge for handling our goods but not paying when they loss it

  

  Business response

  11/10/2022

  Business Response /* (1000, 7, 2022/09/16) */ Thank you for your patience while our team reviewed and compiled the information regarding our response. When working with Freeman, customers are required to complete a specific legal document called a Material Handling Agreement (MHA) so that Freeman has the right to move items from the building on to the carriers selected by each exhibitor. The exhibitor in question did not complete an MHA (admitted in the attached email below). He left his items unsecured in the booth for two days and we found only two cases on the last day of move out in their booth space when we were doing our final sweep of the floor. Unfortunately, the other items were never located. Since Freeman had no documentation of items to be shipped out, we never had custody of the missing items which is why the claim was denied. If the outbound handling document had been turned in and the piece count did not match what was in the booth, we would have been able to complete a full search of the facility immediately to ensure it was not there. Since the exhibitor failed to complete the proper paperwork, we were unable to ensure that all of his booth property was transported out after the show. Please note that they have also filed the attached complaint with the state. You may see the email in question as well as the legal filing attached to this response. Consumer Response /* (3000, 9, 2022/09/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) As we was exhibiting nobody had hand over to us Material Handling Agreement, We had packed all pallets at our booth. it was 3 full heavy pallets, and they closed the place at night asking all people to leave the place, a that time we arranged the trucking to pick up the items but was missing 2 full pallets Business Response /* (4000, 11, 2022/09/22) */ Unfortunately the exhibitor did not complete the legally required paperwork that would have indicated to Freeman to review the shipment details in the booth. This required expectation is communicated well before the show by both the show organizer and Freeman (see attached documents available on the show management website, as well as Freeman's). Freeman also goes a **** further and reminds exhibitors who have not filled out an outbound shipping request (also known as a Material Handling Agreement) on-site. Unfortunately this process was not followed vy the customer, and the responsibility lies with the exhibitor for anything that ended up missing. Consumer Response /* (4200, 13, 2022/09/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) As of the beginning they asked us to fill out a insurance claim form to pay us back the losss. after 3 months they comes with an new story.This is the facts We had packed in the booth space three big pallets, And we ordered a trucking company for pickup the goods. Anybody who goes to a show knows that we receives a booklet of over 150 pages and you can miss any page reading, But its still no excuse to loss 2 full pallets with sticker written the company name and full info phone. with booth number. as they charge us for in and out for he pallets for there care taking. We lost from this items the value plus we long the revenue for the next show icff in new york,we had told them we have attorney rady to file it at court, we giving them the chance to be integrity to and not to end up in court

• Initial Complaint

  05/31/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  We ordered booth furnishings in February ahead of a show that was held in March. We sent the check to the address on the invoice, it was cashed ahead of the show on the 17th of March. Soon after the show they sent us a collection email with a completely random balance, we emailed them back with the check number which was used for the payment of the invoice but they only sent another invoice with the amount of the original invoice on it completely ignoring the fact that the original invoice was paid in full. They're still sending us collection emails. They never responded to any of our emails asking them to look into the situation on their end as we did our part and there is no way to reach them by phone (or so it seems).

  

  Business response

  07/14/2022

  Business Response /* (1000, 10, 2022/07/12) */ Thank you for the opportunity to respond, and I apologize about the late notice. I will immediately look into this issue and respond tomorrow with additional information that I can find. We appreciate your patience. Consumer Response /* (2000, 12, 2022/07/13) */ (The consumer indicated he/she ACCEPTED the response from the business.) Shortly after my complaint here I was finally contacted by someone from Freeman and they were able to validate that my payment was indeed received months prior. At the moment the issue seems resolved as I have received no further late notices.

• Initial Complaint

  02/22/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  We shipped freight to a trade show, TMEA, using Freeman Decorating. Apparently we put our empty boxes that were labelled in an area we were not suppose to, and despite being told by Freeman decorating work crews that they would be returned to us, they were not. As a result we were charged for freight and lost merchandise we requested Freeman be held accountable for reimbursing us for. They are experts at returning boxes to booths and every Freeman decorating worker we spoke to, told us not to worry because our boxes were labelled with our booth number, except for the decision makers who don't want to refund us for our loss and would rather blame us for their mistake. We are requesting a refund of $711.65. We sent Freeman all of the invoices and other documentation to support this claim via email.

  

  Business response

  04/06/2022

  Business Response /* (1000, 7, 2022/03/11) */ Thank you for your patience. Freeman has reached an agreement with the customer, providing a property damage release that has been signed by **** ******* on March 10. This agreement (which is attached) has resolved the matter between the two parties, and is agreed upon by both sides. Please let me know if further documentation is required to close out the issue to your satisfaction.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩